What We'll Bring
We are seeking a detailed-orientated individual for our Specialist I, Business Systems role providing system administration support to our GRC platform. The ideal candidate must demonstrate a strong commitment to learning, innate curiosity to ask questions, an ability to take initiative, and a passion for contributing to the larger team.
As an integral member of our team, you will learn concepts and key aspects of this role upon joining the team, largely focusing on single function tasks that are moderate in size and scope, supporting user provisioning, change requests, and troubleshooting adhering to system administration best practices.
What You'll Bring
Specialist I, Business Systems
Risk & Compliance Systems and Reporting Team
What Well Bring
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles and careers. Our organization supports individuals who seek career satisfaction and development. Come be part of our team, youll work with great people, contributing to processes that will bring our Governance, Risk and Compliance programs to the next level.
About This Role
We are seeking a detailed-orientated individual for our Specialist I, Business Systems role providing system administration support to our GRC platform. The ideal candidate must demonstrate a strong commitment to learning, innate curiosity to ask questions, an ability to take initiative, and a passion for contributing to the larger team.
As an integral member of our team, you will learn concepts and key aspects of this role upon joining the team, largely focusing on single function tasks that are moderate in size and scope, supporting user provisioning, change requests, and troubleshooting adhering to system administration best practices.
The Impact Youll Make
- System Administration: Perform user provisioning, access and role management in accordance to established practices and policies. Support system requests and change management efforts.
- Collaborative Approach: As a collaborative team player, you will work closely with colleague within department and build stable working relationships with program owners and key stakeholders.
- Monitor and Troubleshoot: As the initial point of contact for system support queries, provide first-level support, and effectively escalating more complex requests to the appropriate parties when necessary, ensuring a seamless and efficient system support experience for our internal end users. Demonstrate your analytical abilities in monitoring the platform, promptly identifying and troubleshooting problems as they arise.
- Quality Assurance: Your commitment to excellence will shine through your participation in quality assurance process, where you will support activities such as data quality checks, user acceptance testing, process adherence, and access control management.
- Documentation: Prepare and maintain comprehensive system documentation, including configuration settings and workflows, ensuring clarity and consistency.
- Continuous Improvement: Proactively identify opportunities for process improvements, automation, and optimization of system processes. Contribute to our ongoing mission of operational excellence.
- Stakeholders Support: Demonstrate a responsive and empathetic approach, provide essential support to our end users, ensuring their questions are answered, problems are resolved and the system use is seamless and effective as possible.
- Professional Development: We value your growth and learning. In this role, you will be encouraged to seek opportunities for professional development, expanding your knowledge and skills to provide the best service to our stakeholders and end users.
- 1-2 years of relevant experience in a SaaS system administration role, preferably with exposure to platforms (such as Onspring, SAI360 (Compliance 360), Archer, Salesforce.com, Cornerstone, GRC, LMS, CRM or similar) to support compliance, risk management, and similar programs.
- College degree or equivalent in a technology or related field.
- Basic understanding of business system concepts and principles.
- Passion to learn and curiosity for how things function.
- Ability to learn subject matter quickly and immediately apply knowledge.
- Consistently high level of customer-centric service and professional demeanor.
- Strong communication skills.
- Analytical mindset and problem-solving skills.
- Excellent attention to detail and keen sense of observation.
- Strong organizational & time management skills with ability to prioritize assigned tasks.
- Ability to identify potential problems, articulate concerns effectively, and proactively raise problems to appropriate parties for resolution to ensure that potential challenges are promptly addressed and mitigated.
- Ability to work well under direct supervision, follow detailed instructions, and adhere to standard procedures and practices, as well as collaboratively in a team-oriented environment.
- Anticipates and prevents problems and roadblocks before they occur, ability to identify systemic issues based on the analysis of gaps, vulnerabilities and configuration of data.
- Relevant certification in the administration or configuration of a SaaS platform.
- Familiar with data governance, data quality, and data management practices.
- Experience data import/ export methods and use of comma-separated values (CSV) files.
- Experience of workflow logic, triggering events, evaluation criteria, rule criteria and time-dependent actions.
- Working knowledge of GRC processes and principles.
- Practical knowledge of Agile development methodologies.
A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.
Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. Were on an exciting journey and you can be a part of it.
Impact You'll Make
It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.
TransUnion Job Title
Specialist I, Business Systems
