Santam Travel Insurance has a position available for a Call Centre Agent who will be based in Illovo.
The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries.
What will make you successful in this role?
- Interact with clients (telephonically or on a face to face level)
- Operate in an Inbound call centre environment
- Maintain excellent product knowledge
- Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
- Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
- Resolution of verbal and written queries
- Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.
- Ad hoc support to management and the sales team as and when required
- Minimum Matric or suitable equivalent
- FAIS Accreditation and RE1
- 3 years experience in the Call centre environment
- Candidate must have a good understanding of the Travel industry
- Computer literate in MS Office Excel, Word and Outlook
- Good interpersonal skills
- Good written and telephonic skills
- Good command of English language
- Service orientated
- Attention to detail
- Work well under pressure
- Outbound experience advantageous
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Drives results - Contributing dependently
About The Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
