Destination Specialist (Travel)

Prefered skills

Travel Management, Travel, Business Travel, Leisure Travel, Travel Arrangements, Travel Planning, Management, Team Management

Job description

Destination Specialist - Cape Town (Travel)

Our client is a destination specialist for Southern Africa. They create tailor-made itineraries
for fit, group & mice travelers.They manage all manner of ground handling and logistics,
from touch down to departure. Their offices are in Cape Town, South Africa and Windhoek,
Namibia.

Job Type: Full Time | Hybrid
Head Office: Cape Town, South Africa

Requirements

• Min 4-5 years DMC Experience
• Language Speakers advantageous

Benefits

• Medical aid
• Flexible working hours

Responsibilities
Sales:

• Secure business and effectively cost products.
• Understand the market and margin control.
• Build up and maintain agent / supplier relationships.
• Source new products.
• Develop own sales strategy to secure more business through existing and new agents.
• Work closely with the team to achieve goals.

Operations:

• Quote and design successful, creative itineraries and proposals for all market related to all groups and FIT requests.
• Capture all bookings from start to finish in Tourplan.
• Negotiate with suppliers for better rates, cancellation policies and FOCs.
• Find new suppliers that offer a good service and better rates.
• Follow up on quotes that have been sent out.
• Successfully run groups / FIT bookings.
• Compile all travel documentation and welcome packs.
• Handling the 24 hour emergency phone.
• Prepare guide documentation and brief guide before travel date.
• Work closely with tour guides whilst on tour.
• Regularly pass on customer feedback to the Product/Reservations team
• Customer in-country experience:
• Call clients upon arrival in country and check on their wellbeing throughout
• Communicate any tour/excursion changes in writing to the agent and verbally to the client.
• Resolve any client issues whilst in country
• Offer, sell, book and invoice additional excursion/tours to clients in country
• Conduct at times in-person briefings with clients (e.g. VIP clients or consult with client to facilitate excursion)

Financial:

• Instruct debtors to raise invoice.
• Reconcile supplier invoices for processing.
• Assist debtors clerk with invoicing / collection queries.
• Reconcile tour guide expense sheets on completion of tours / check guide salary invoices.

Additional responsibilities

• Participate in supplier training and workshops.
• Reduce the transaction turnaround time.
• Demonstrate good communication skills and customer care.
• Stay current on events and changes of suppliers / product.
• Travel on educationals and familiarizations trips.

If you are interested, please send your application via our website or Job Link! We look
forward to hearing from you!
--------
Black Pen Recruitment is a global recruitment agency that targets European, African and
American Markets with headquarters based in Malta (Europe) and Cape Town (South Africa)