As a highly-motivated, proactive, and passionate Travel Specialist for Africaventura, you will plan, design and sell life-changing trips to Africa. In this role, you will deliver great customer service, develop new products, and help our clients to make the most informed buying choice possible. Joining the Ventura TRAVEL family, you will be offering authentic, interactive and innovative travel experiences. We want our travelers to enjoy the enriching culture and beauty of the country while being immersed in interactive group activities with the locals and unforgettable travel experiences.
On daily basis you will
- Offer advice to our customers before and after the trip (by phone and e-mail).
- Be responsible for the presentation of our travel products (mainly on our website).
- Work on the content in French for the website: you create new material on a regular basis, or you translate existing texts from English.
- Coordinate the reservations with our flight department and local service providers, and you ensure the extraordinary quality of the trips we offer.
- Develop new products for Africaventura, where you get to design a trip from scratch.
- Analyze our competitors to develop the best possible products.
- Negotiate services and prices with local service providers, getting the best deals for Africaventura and our clients.
- You are passionate about being in contact with our clients (both by phone and via email).
- You are passionate about the African continent and have travel experience in Africa.
- Great communication skills, both on a verbal and written level, in English and French (native level).
- Openness for feedback, eagerness to learn, improve and grow.
- You have proven work experience in Customer Service and / or in the Tourism industry.
- And last but not least: you bring a positive attitude, and you remain calm under stress.
- Experience with HubSpot.
- Living and working experience in one of our travel destinations.
- Freedom to be creative in achieving results.
- International & friendly working environment.
- Quarterly Social Days and Team Events.
- Work out of other offices in the Ventura network around the world.
- Opportunity to constantly learn and grow.
- We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
- Yearly 2-week-offsite, if we achieve our goals.
- Participation in the overall company's profits.
- Visit our Career Page to get more insights into our office life.
Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers.
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.
