Job Family
Sales and Services
Career Stream
Fiduciary
Leadership Pipeline
Manage Self: Technical
FAIS Affected
Job Purpose
To administer a portfolio of trusts, mainly testamentary, for the purpose of generating fees and leads as part of a full range of fiduciary services, in order to make Nedbank the great place to bank for our clients.
Job Responsibilities
- Adhere to company policies and procedures through appropriate investment of trust assets and overall trust administration.
- Keep up-to-date with legislation and regulation by reading up on the industry-related information.
- Ensure risks are minimised by following a checking and verification process.
- Ensure that there is no financial and reputational risk to the company by adhering to the internal knowledge base.
- Administer the client's trust in a professional manner in terms of the will or trust deed.
- Manage clients and beneficiary needs and their expectations by taking the appropriate action and delivering the required service in a timeous manner.
- Assist colleagues in trust-related problem solving by giving them advice on any specific query.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Generate an income stream through fee-taking in a timely manner in order to meet company's financial goals.
- Identify new business opportunities/leads by getting to know our clients better.
- Provide an oversight of daily administration activities by checking and verifying data.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Diploma/Higher Diploma in Banking. NQF5 and upwards recognised by FISA and SA Banking Industry. Associated Financial Planner/Certified Financial Planner (FPI), LLB Degree.
Essential Certifications
Preferred Certifications
Fiduciary Institue of South Africa or Financial Planning Institue.
Minimum Experience Level
2 - 5 years relevant experience
Technical / Professional Knowledge
- Administrative procedures and systems
- Business writing skills
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
- Customer Focus
- Applied Learning
- Work Standards
- Earning Trust
- Decision Making
- Quality Orientation
