Bringing smiles is what we do at TTEC for you and the customer. As a Desktop Support Specialist working onsite in Cape Town, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What Youll Be Doing
This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and written.
During a Typical Day, Youll
- Install, configure, maintain, trouble-shoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products.
- Follow stepped procedures for a variety of repetitive upgrade situations.
- Perform administrative functions and inventory control as required.
- Monitor trouble tickets system and respond to all trouble reports within established goals.
- Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues.
- Understand and enforce policies and follow all safety rules and regulations.
- Complete assigned work orders by due date within established goals.
- Graduate of Two-year diploma or Associates degree in Computer Science, Information Technology or Engineering courses.
- Entry level experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification.
- Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required.
- Strong customer focus and positive attitude will be necessary for success.
- Must be able to work well unsupervised and as part of a cohesive team.
- Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used.
- Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends.
- Good communication, interpersonal and problem-solving skills, customer-friendly attitude and the ability to work in a team environment.
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to Executive Director, Systems & Software. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Job
Information Technology
Primary Location
Cape Town
Other Locations
South Africa
