Responsible for a underwriting/Policy Administration, such as issuing new business, effecting changes/endorsements to existing business, providing overall supporting role to the renewal process (i.e. preparation of claims reports and preparing renewal terms templates) , and liaising with brokers.
Requirements
- FAIS compliant and appropriate RE certification
- General Insurance Qualification
- Minimum 120 FAIS credits (NQF level 5)
- At least 5 years commercial underwriting experience in the Insurance Industry of which 3 years should at least be in commercial motor underwriting
- Prior Claims Administrant Exposure (advantage)
- Credit control/Bookkeeping (Advantage)
GENERAL ADMINISTRATION
- Assist in all Facility functions during Tender season to prepare quotes for tendering processes and writing business within agreed underwriting principals and guidelines
- Issuing of new business schedules/wordings and invoicing
- Ongoing Credit control & Debtors Management
- Monitor the facility ageing reports regularly to identify the overdue premiums/ transactions,
- Follow- up on an ongoing basis on outstanding payments through, emails, letters and physical meetings with relevant stake holders
- Investigate and resolve any dispute or anomalies in relation to individual outstanding invoices and escalate the issue with your immediate direct supervisor if necessary
- Prepare and present regular reports on debtors statuses in internal forums.
- Identify trends, risk for process improvement in credit control and overall debtors management.
- Build strong relationships with key brokers
- To work through broker closings and capture correct information in order to quote on tender.
- To ensure all documentation and info has been received before any tender/quotation can be quoted.
- Once documentation has been received, claims on the specific account need to be analysed and loss ratio is determined and projected.
- Total account is analysed in detail in order to determine what rates should be applicable
- To liaise with brokers telephonically and if need be in person.
- To keep control of the administration process, sign off policy documentation, issuing of policies and Sasria coupons in time as well as liaising with Sasria.
- To administer policies once tender has been awarded to company.
- General daily maintenance of policies by providing quotes on additional items brokers/clients would like to add on their respective policies and generally manage the daily endorsements of policy as per the agreed turn-around time.
- General Policy administration function(s)
- Monitor and apply corrective action on badly performing clients
- Maintaining an acceptable loss ratio
- Maintaining and building relationships with brokers
- Following up with respective brokers to ensure we receive all proposed terms on time and they are processed on the system as per the SLAs.
- To load and invoice policies
- To type schedules and send them out
- To amend and invoice policies accordingly to instructions received.
- To prepare renewals and underwrite them
- Load and do invoicing post renewal.
- Generate and distribute renewal policies.
- Handle all client queries, complaints and problems
- Overall Support to Claims department
- Act as a key point of contact for all underwriting related claims queries
- Provide regular and timely updates to claim technician pertaining underwriting and Policy related queries.
- Keep the system updated at all times with any developments of a policy that requires claims attention.
- Premium confirmation
- Policy memorandum
- Cover confirmation
- Collate Assets Registers from brokers for all accounts related to cover placed, and keep such updates available to claims
- Provide feedback on recurring basis on any updates from claims (Technicians/ Services providers) to underwriting related to risk recommendation and ensure that the policies are updated and endorsed accordingly.
