Responsible to provide User Experience and design direction to a multi-disciplinary team of specialists who are committed to designing the future of financial services and delivering unique and innovative digital solutions and experiences. This role requires solid experience with user interface design, usability, user experience, web development technologies, and interfacing these technologies with front end user interface system.
Requirements
Experience and Qualifications
- Matric (essential)
- Minimum of a Bachelor's Degree (essential)
- Certified Usability Analyst (CUA) or similar certification would be desirable
- 2-4 years UX experience
- Financial services experience is an advantage
Responsibilities And Work Outputs
Ensure the best possible User Experience for the Momentum digital channels:
- Follow a User Centered Design approach to execute on new business requirements as well as improve the overall experience.
- Responsible for creative thinking, problem solving and design of the Momentum digital experience.
- Incorporate market analysis, customer feedback, site metrics, and usability findings into designs.
- Conduct user research such as usability testing and competitor reviews.
- Wireframes and prototyping of user interfaces.
- Excellent communication, presentation, and interpersonal skills.
- Work in a collaborative team and work directly with developers for implementation of designs.
- Identify and troubleshoot UX problems.
- Provide regular reporting on the status of the user experience (analytics, conversions and Customer Experience metrics etc.)
- Provide clear User Experience and design direction.
- Provide direction and aid in the establishment and crafting of design standards in accordance with the organization's aims of client centricity and the team's goal of developing an omni-channel experience.
- Encourage the use of the newly developed design system and equally aid in the progression of the system.
- Provide aid and direction in the design of user interfaces; the construction of user experience flows, developing information architecture, conducting usability tests, and studying of customer journeys.
- Promote and educate the importance of Customer & User Experience to internal and external teams.
- Encourage a culture of innovation, exploration and teamwork.
- Contribute to the coaching and developing UX skills and design talent within the team.
