Coordinator: Integrated Technology Services
Post Number
8027122
Faculty/Department
University of the Western Cape -> ICS Department -> IT Operations & Services
Type of Position
Permanent - Full Time
Length of Contract Period
Location
Main Campus - Bellville, WC ZA (Primary)
Closing Date
4/7/2025
Role Clarification & Key Performance Areas
UWC's Information and Communication Services (ICS) Department is currently embarking on an exciting journey of transformation, playing a pivotal role in providing ICT services that enable and support the University's strategic goals and objectives. In alignment with our strategic objective of positioning UWC favourably in the digital era with flexible, seamless, and integrated systems, the ICS department at the University supports the goal of blended learning by providing numerous PC labs for student access.
The Coordinator: Integrated Technology Services will assume a crucial support role, ensuring the continuous and efficient operation of all PC environments throughout the University. This role demands an in-depth understanding of the diverse PC requirements and software applications essential for the academic program. The individual in this role will bear significant responsibility for the administration, design, testing, deployment, maintenance, and support of various PC environments.
Role And Responsibilities
- Coordinating and presiding over meetings with lab staff,
- Collaborating with department heads to address and resolve PC lab issues (when required),
- Compilation of reports,
- Mitigation of PC risk assessment,
- Addressing concerns and resolving problems,
- Liaising with ICS management to address lab requirements,
- Virtual Services Implementation and Administration,
- Procuring quotations,
- Allocating Service Desk tasks to lab staff,
- Assisting with certain HR functions, such as leave approval and staff development,
- Managing stock inventories
- Screening job applications and verifying references,
- Assisting in the formulation of interview questions related to the field of expertise,
- Providing orientation to new staff,
- Equipping staff with necessary information, technology, equipment, and reference materials for their roles,
- Conducting training for new and existing staff adapting to new responsibilities or changes in existing duties,
- Offering ongoing guidance and direction until tasks become more familiar,
- Assigning duties to staff, clarifying how these duties should be performed, specifying performance, expectations, and outlining how successful performance will be assessed and when tasks are due,
- Ensuring staff are well-versed in the staff performance approach and understand the evaluation process.
- Senior Certificate (with bachelor's pass) with NQF Level 6 or equivalent
- Relevant certified IT qualification
- 5-year experience working in an academic environment or similar.
- ITIL Certification
- Effective organisational skills
- Proficient oral and written communication
- Robust interpersonal abilities
- Analytical reasoning
- Adept problem-solving
- Mastery of MS Office productivity tools (including MS Word, Excel, and PowerPoint)
- Server or Cloud based administration
DISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the Universitys commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The official retirement age at UWC is 65 years. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.
