MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way free from worry and most importantly at peace with all the what-ifs of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWays core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Job Description
The field assessor assesses damaged vehicles to identify and record the extent of the damage. This includes assessing safety systems, deciding whether to repair, replace and estimating approximate costs and timeframes for required repair.
This role supports the claims handling philosophy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle). The assessor generates claims reports and investigative reports, determines market value for settlements, is up to date with automobile-related health and safety legislation and industry repair methods and has excellent interactive skills to discuss the damage and required repairs with clients, insurers, supervisors, and team members.
Minimum Qualification Required
- Grade 12 / SAQA Accredited Equivalent (Essential)
- VDQ (Vehicle Damage Quantifier) Qualification (Preferred)
- Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)
Minimum Experience
- 2 - 4 years work experience in the following (Advantageous):
- Workshop / Motor Industry experience
- Front line / client relationship experience in a panel beating environment.
- Practical panel beating, spray painting, mechanical and electrical experience.
- Assessing experience at a short-term insurer
- Estimating in a panel beating environment
Operations Management
- Carry out operational tasks by following established processes.
- Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
- Accurate quantification, identification and validation of vehicles.
- Provide a quality service to customers
- Dealing with complex queries and investigating and resolving customer problems.
- Consistently provide service in accordance with the pre-agreed service and functional standards.
- Help manage clients by carrying out standard activities and providing support to others.
- Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
- Effectively build, maintain and manage relationships with service providers and customers.
- Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
- Conduct workload activities in most efficient and cost-effective manner.
- Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
- Specialise in specialist vehicle knowledge and apply skills to optimise repair cost.
- Strong knowledge of vehicle repairs and insurance industry standards.
- Excellent communication and negotiation skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
Automotive Damage Claims
Claims Management
Claims Reporting
Claims approvals and rejections
Claims settlements
Personal Attributes
Interpersonal savvy - Contributing independently
Decision quality - Contributing independently
Action orientated - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 17 July 2025.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
