KYC Rejections Verifier

An exciting opportunity has become available for a KYC Rejections Verifier to join the team in Cape Town.

The main purpose of this role is to ensure that customers are verified within our SLAs. To contact customers, in order to request additional FICA documentation, thus ensuring that the customer is KYC verified as soon as possible.

The Verifications Rejections Handling Consultant reports directly to the Internal Verification Team Leader. This position is mainly responsible for contacting customers whose documents have been rejected by the Verifications team and requesting additional FICA documentation to meet the KYC requirements. They must make contact with the customer as soon as the documents have been rejected in order to onboard customers timeously. This is via numerous methods, with the primary channels being: telephonic calls, Whatsapp Chats, Xcally usage and emails. Internal Liaison takes place with the verifications team. External liaison takes place with external customers.

Duties And Responsibilities (Include But Is Not Limited To)

• Make outbound calls, to text, to Whatsapp or email (amongst other options) our customers who have been rejected by the Verifications team.
• Advise the customer of the reason for the rejection of their documentation.
• Advise the customer of what documentation is required to be re-submitted.
• To help with the verifications queue, when instructed to do so by the Team Leader or Group Verification Manager.
• Always provide professional customer service.
• Give information based on the training received.
• Maintain customer confidentiality.
• Monitor and manage own targets.
• Attend weekly and monthly KPI meeting with Team Leader.
• Attend bi-annual performance reviews.
• Attend all required training courses for new products.
• Complete all the compliance training and assignments.

Key Requirements

• Grade 12 or equivalent (Essential).
• Degree/diploma (desirable).
• Mukuru call centre training course.
• Understanding, reading and speaking of African/Asian/South Asian languages
• 1-2 outbound call centre experience (Essential).
• Sales experience (Desirable).
• Knowledge of money transfer procedures.
• Knowledge of FICA regulations.

Additional Skills

• Computer skills.
• Typing skills.
• Telephone skills.
• Verbal and written communication skills.
• Telephone skills.
• Organisational & administrative skills.
• Attention to detail.

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a work-like environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANYS EE TARGET