Senior Assistant Vice President-Project Management-

We are seeking a seasoned and visionary Project Manager Digital Transformation with a robust background in leading enterprise-wide change initiatives across global organizations. The ideal candidate must be a Certified Lean Six Sigma Master Black Belt, with proven expertise in Lean, Agile, RPA, Generative AI, and Data Science. This role demands hands-on experience in transforming operations, driving automation, improving processes, and delivering measurable outcomes across diverse industries.

Description:
The ideal candidate must be a Certified Lean Six Sigma Master Black Belt, with proven expertise in Lean, Agile, RPA, Generative AI, and Data Science. This role demands hands-on experience in transforming operations, driving automation, improving processes, and delivering measurable outcomes across diverse industries.

Key Responsibilities:
Lead full lifecycle digital transformation and operational excellence projects across international geographies.
Apply Lean Six Sigma (DMAIC, Kaizen) and continuous improvement frameworks to identify and eliminate inefficiencies.
Serve as a Scrum Master on agile initiatives, ensuring timely and effective project delivery.
Implement Robotics Process Automation (RPA) using tools such as UI Path and Automation Anywhere.
Lead design, development, and execution of Generative AI and Prompt Engineering use cases.
Engage with stakeholders to define business problems and deliver data-driven digital solutions.
Mentor, train, and certify Lean Six Sigma Yellow Belt, Green Belt, and Black Belt project teams.
Conduct Lean Six Sigma training programs; develop content and assess training effectiveness.
Lead the review and sign-off of Lean Six Sigma project charters, storyboard reviews, and final certifications.
Drive capability-building initiatives in digital transformation, data analytics, and intelligent automation.
Respond to client RFPs/RFIs with digital solution proposals and transformation roadmaps.

Technical Expertise:
500+ Lean Six Sigma projects executed or mentored, with direct savings of millions of USD
20, 000+ man-hours of Lean Six Sigma and process improvement training delivered
Proficient in Agile, RPA, Process Mining, Business Process Reengineering, Tableau
Implemented AI/ML projects, including real-time analytics and automation
Proven track record of measurable impact on KPIs like AHT, TAT, NPS, CSAT, and cycle times
Adept at managing global stakeholder communications, change enablement, and business adoption strategies

Preferred Experience:
25+ years of professional experience, including 20+ years in BPO, Digital Transformation & Quality
Strategic leadership roles across Operational Quality, Corporate Quality, Vendor/Client Contract Management, and Digital Capability Enablement
Global exposure, with successful delivery in India, USA, South Africa, and the Philippines
Mentored over 200+ Green Belt and 20+ Black Belt projects
Delivered strategic programs with impact exceeding $8M in annual business benefits.

Core Competencies:
Strategic thinking with hands-on implementation capability
Advanced data analytics and process design mindset
High emotional intelligence and team development ability
Excellent communication and stakeholder management skills
Passion for change management, coaching, and digital capability building.

Qualifications & Certifications:

Certified Lean Six Sigma Master Black Belt (Must Have)
Certified Lean Six Sigma Black Belt TQMI
Certified Lean Implementer Lean Management Institute of India
Agile Scrum Master Certified
Trained PMP (Project Management Professional)
Diploma in Mechanical Engineering
Data Science with Python and R
Certified in Generative AI and Prompt Engineering
RPA Certified UI Path and Automation Anywhere