Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About the Location:
Located in one of Africas most exclusive Big Five private game reserves, Jumeirah Thanda Safari spans 16, 500 hectares of unspoiled wilderness in KwaZulu-Natal province and offers guests a range of luxury residences ranging from one-to-five-bedroom categories. Jumeirah Thanda Safari offers immersive wildlife experiences led by dedicated guides across the private reserve, alongside cultural programmes embracing Zulu heritage and supporting local communities. Conservation and community engagement are integral to the property, with ongoing involvement in initiatives such as Project Rhino KZN, the WWF Black Rhino Range Expansion Project and the Star for Life programme focused on youth empowerment.
About the Job:
An opportunity has arisen for a Villa Manager to join our team at Jumeirah Thanda Safari in South Africa. The main duties and responsibilities of this role:
- Manage day-to-day operations of the department to ensure all service standards are met in line with standard operating procedures, providing delightful and engaging services to all guests.
- Lead, motivate, and continuously develop the team to maximize productivity, departmental revenue, guest satisfaction, and department COS scores.
- Recognize all repeat and important guests, build rapport, develop personal guest contact, obtain preferences, and proactively anticipate guest needs and requirements.
- Handle escalations and concerns, resolve them, and notify the proper areas and responsible persons to guarantee a memorable experience for guests.
- Ensure the team adheres to all hotel and company standards, business conduct and ethics, policies and procedures, including Health & Safety policies, Butlers grooming standards, punctuality/attendance procedures, and quality standards.
- Monitor VIP guest/customer arrivals and inspect VIP suites to ensure special arrangements are ready upon arrival. Coordinate with other departments, notably front office, to manage VIP guest/customer requests.
The ideal candidate for this position will have the following experience and qualifications:
- Demonstrates active listening skills and the ability to communicate clearly and concisely.
- Possesses strong leadership abilities with a keen attention to detail.
- Exhibits adaptability and a deep appreciation for cultural diversity.
- Effectively handles crisis situations with a calm and strategic approach.
- Builds and maintains positive relationships with guests, ensuring exceptional service.
- Displays resilience in managing workplace challenges and navigating dynamic environments.
- Manages team operations efficiently while excelling at multi-tasking.
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role offers excellent employee benefits, making it attractive to high performers and those who wish to associate themselves with one of the most luxurious brands in the hospitality industry.
