Responsibilities
- Developing and managing a portfolio of VIP accounts to ensure they do not turn to competition
- Acquire a detailed understanding of VIP customer needs and requirements
- Expand the relationships with existing customers by constantly proposing solutions that meet their queries
- Ensure that portfolio of customers are up to date on product market options and new releases.
- Serve as a liaison between VIP customers and internal departments.
- Resolve any issues or problems faced by customers in a timely manner to maintain trust
- Play an integral part in attracting new customer leads that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal stakeholders using set key account metrics.
- Upselling bonus packages to customers
- Achieving weekly targets as set by management.
- Ensuring high levels of customer satisfaction for portfolio of VIP customers
Requirements
- Proven industry experience
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
- Customer-Centric Approach: Candidates who prioritize customer satisfaction and understand customer needs, providing personalized attention to VIP players.
- Strong Communication Skills: Effective verbal and written communication to interact seamlessly with VIP clients and internal teams.
- Sales and Upselling Abilities: Demonstrated excellence in sales and upselling to maximize player value and achieve revenue targets.
- Problem-Solving and Diplomacy: Skilled in resolving issues tactfully and maintaining positive client relationships.
- Analytical and Data-Driven: Proficient in data analysis to optimize player experiences and engagement.
- Empathy and Emotional Intelligence: High emotional intelligence to understand and meet VIP players' unique needs.
- Industry Knowledge
- Time Management and Multitasking: Efficiently handle multiple clients and commitments.
- Team Player and Collaboration: Ability to work collaboratively with internal teams for a seamless VIP experience.
- Ethics and knowledge on compliance requirements within the industry
- Proactive and Adaptive: Proactively anticipate client needs and adapt to industry changes to retain and grow the VIP portfolio.
