With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring
- 1-2 years Security experience.
- Registered with PSIRA (Private Security Industry Regulatory Authority.
- Matric
- Valid drivers License.
- VIPs (Security) Officer must be present 15 minutes before the branch opens.
- Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
- VIP (Security) Officer needs to ensure they conduct a perimeter patrol before the branch opens
- VIP (Security) Officer need to check around the premises for any suspicious movements before the branch is opened
- VIP (Security) Officer needs to be extremely vigilant and alert always of their surrounds before the opening/ closing of the branch.
- VIP (Security) Officer needs to conduct a floor walk once branch is open, to observe all is order.
- VIP (Security) officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
- During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
- Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
- Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
- Charge the batteries overnight so that they are useable from the beginning of your shift.
- Ensure all panic button and two-way radios are in good working conditions and keep safely.
- VIP (Security) Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
- The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
- Ensure at the searching zone the branch door or the gate is always kept close.
- VIP (Security) Officers are not allowed to cross gender scan guest entering the branch.
- Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIPs.
- VIP (Security) Officers must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
- VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
- End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
- VIP (Security) Officers must attend branch meeting when notified by the Branch Manager to attend.
- VIPs (Security) to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.
- First impressions last - VIP Officers are at the forefront of Hollywood.
- VIP (Security) Officers are the first encounter with the guest.
- Ensure to make the impression by greeting the Guest with Good day, welcome to Hollywood
- Ensure to provide good guest service by being friendly, helpful, polite and courteous always.
- Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
- always Create a guest centric culture within the branch and drive the philosophy of service with a smile.
- Always Ensure to treating our guest with respect and have the good attitude.
- When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. Good Bye Sir, please come again.
- VIP (Security) Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
- Scan all persons entering the premises including team members.
- Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
- No bags are allowed inside the premises.
- No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
- No person under the age of 18 is allowed into the premises.
- If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
- In branches with no liquor licence, no alcohol is allowed on the premises.
- Credit bets are not allowed to be taken by any team member.
- VIP (Security) Officer on duty are not allowed to take bets with Amadoda
- VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.
- While on duty you will not sit or lounge, make use of your cell phone or eat.
- No smoking on duty.
- You will not report for duty under the influence of alcohol.
- You will not abandon your post. This could lead to disciplinary action against you.
- You are not allowed to sleep on duty. This will lead to disciplinary action against you.
- You will not have casual conversations with friends/other team members while at your post.
- You will not accept tips from the guest.
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
- VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins.
- Able to work in a rotating shift /work flexible hour.
- Ensure the ability to work independently.
- Ensure you physical fitness is always obtained in line with the job requirements.
- Good communication and interpersonal skills.
- Impressive planning, organisational and time management skills.
- Good business acumen and high ethical work standards.
- Ability to multitask and always show initiative.
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.
