Specialist: Technical Analysis

Role Purpose

To perform Application Operations function for the Vodacom Business IT Applications. This role will provide:

• Technical Support in the VB IT Applications Environments, including Dev, QA, UAT and Production
• Managing and actioning all VB IT AO Incidents being raised in Remedy, including prioritisation based on incident impact on the business
• Participate in the Daily Stand-up reviewing all open issues for AO
• Provide the interface from the user base to the development team for any software related issues
• Manage the interaction between the integrated systems teams and the internal VB IT Development and Testing teams for related incidents
• Managing the relationship with stakeholders and external support suppliers
• Ensuring all Audit and SOX requirements are fulfilled

Your Responsibilities Will Include

Policies and Procedures

• Give input into the creation of and maintenance of departmental policies and procedures
• Ensuring departmental policies and procedures are kept current and updated according to changes in business processes
• Ensuring departmental adherence to policies and procedures

Process Management

• Ability to review and walk a process with the view to continued process improvement

Reporting / Adhoc tasks

• Prepare regular reporting on Incidents statistics
• Prepare Incident Reports and high-level incident management feedback as required
• Ensure all routine reports/attestations are completed

Audit and Support

• Ensure all Audit and cyber audit requirements are met by co-ordinating with relevant stakeholders

The ideal candidate for this role will have

Technical / Professional Qualifications:

• Diploma/Degree in IT
• 3 to 5 years IT experience in CRM or billing systems in Telecomms

5 years Application Support and Operations experience, including working closely with vendors.

Core competencies, knowledge, and experience:

Influential Communication Skills Essential

Conflict Management

Ability to operate under pressure

Self-starter initiative driven

Knowledge of Vodacom products and services structures

General OS knowledge, understanding both Linux/AIX and Windows envs

Experience in ERP Management an advantage

Well versed in all aspects of the ITIL Framework

Closing date for Applications:06 November 2023

The base location for this role is, Vodacom Campus, Midrand

The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.