Customer Success Consultant

Position: Customer Success Consultant (Fintech Industry)

Location: Gauteng/Bedfordview

Salary: R15 000 - R20 000 (Depending on experience)

Benefits: Medical Aid & Provident Fund

About Our Client

Our client showcased a remarkable 46% annual growth in 2021 within the digital verifications and payments solutions industry. Their work environment is recognized for its solution-driven approach, characterized by high-speed agility and adherence to exceptionally high standards.

Position Overview

Our client is looking for a vibrant, dynamic and energetic person with a passion for customer service to assist them in building world class customer relationships with their existing and prospective customers.

Position Requirements

• Minimum of Grade 12, a certificate or diploma in customer care or CRM systems would be advantageous.
• Customer Service Experience of at least 2 years.
• A high level of numeracy and computer literacy skills in MS Office.
• Must be willing to work every second weekend.
• Own/Reliable transport and being bale to travel from time to time.
• Ability to converse in multiple languages.

Responsibilities

• The most important function of the customer service consultant will be to delight our customers with first call resolution support and assistance whilst maintaining excellent relationships.
• Accurately logging calls with detailed information on our customer business system.
• Applying effective assistance and training to customer users on systems.
• Act as the liaison between the customer and the business.
• Represent the customer to the rest of the business by becoming the customers advocate.
• Effectively communicate both orally and written.
• Ensure escalations processes are enforced and maintained effectively.
• Being proactive with own development and company knowledge using available learning resources on a daily basis.
• Retain ownership of and manage customer queries within appropriate turnaround times.
• Providing administrative support to the business development executives and dealing with internal & external customers on any business related queries.
• Identify the need for upselling & cross-selling.