WC Regional Manager

We are looking for an experienced and results-driven Regional Manager with a strong background in security operations, facilities management, and cleaning services. The ideal candidate will have a security-focused background and will oversee and manage the operational performance of multiple facilities within a designated region. This role requires a strategic thinker with operational expertise to ensure the safe, secure, and efficient running of facilities while managing teams, contractors, and resources.

Key Responsibilities

Regional Operations Oversight:

Manage the operations of multiple sites within the assigned region, ensuring that security, cleaning, and facilities management standards are met consistently.
Develop and implement operational strategies for all sites, ensuring alignment with company objectives, industry best practices, and compliance regulations.

Security Management:

Lead and supervise all security functions across the region, ensuring that all sites are secured and comply with internal and external security standards.
Oversee the management of security personnel, ensuring effective training, performance management, and adherence to security protocols.
Implement and monitor security systems, access control, surveillance, and emergency response procedures across facilities.

Facilities and Cleaning Services Management:

Oversee the daily operations of cleaning and facilities services, ensuring a clean, safe, and well-maintained environment.
Manage and coordinate maintenance schedules, repairs, and improvements to building infrastructure, including HVAC, electrical, plumbing, and other facilities systems.
Ensure the facilities are compliant with health, safety, and environmental regulations.

Team Leadership and Management:

Lead, mentor, and manage a team of regional security, cleaning, and facilities staff.
Ensure effective recruitment, onboarding, and training of team members to maintain high service standards.
Conduct regular performance evaluations, providing coaching and development opportunities for the team.

Budget and Resource Management:

Develop and manage the regional operations budget, ensuring efficient allocation of resources and cost-effective service delivery.
Negotiate contracts with suppliers and service providers, ensuring the best quality and value for services and resources.

Client Relationship Management:

Build and maintain strong relationships with clients, addressing any concerns or service-related issues.
Ensure high levels of customer satisfaction and ensure that all services meet client expectations.

Reporting and Compliance:

Monitor and report on operational performance, presenting regular reports to senior management, highlighting key performance metrics and any challenges.
Ensure compliance with legal, safety, and company policies, including health and safety regulations, and conduct audits as needed.

Emergency Response and Crisis Management:

Develop and implement emergency response procedures and crisis management plans across all facilities.
Coordinate with local authorities and emergency services as required in the event of incidents or emergencies.

Skills And Qualifications

Experience:

Minimum 5 years of experience in security management, facilities management, or operations, with at least 3 years in a regional or managerial role.
Strong background in security operations, with a focus on managing teams, systems, and security protocols.
Experience in managing facilities and cleaning operations is highly desirable.

Technical Knowledge:

Strong understanding of security systems (CCTV, access control, alarm systems) and the ability to manage these systems across multiple sites.
Knowledge of building management systems (BMS), and maintenance procedures.

Leadership and Team Management:

Proven ability to lead, motivate, and manage a geographically dispersed team.
Strong interpersonal and communication skills with the ability to build relationships at all levels, including with clients and external contractors.

Budget and Financial Management:

Experience in managing budgets and cost control to ensure operational efficiency.
Ability to negotiate with vendors and suppliers to achieve cost-effective solutions.

Health and Safety Compliance:

In-depth knowledge of health, safety, and security regulations, and experience in implementing and enforcing these within a regional operations context.
Certification in security management (e.g., PSIRA or equivalent) is preferred.

Key Competencies