Customer Service Associate

Provide information about services or products
Provide clarifications on processes
Explain billing analysis
Handle complaints
Record details of inquiries, comments or complaints, transactions or interactions and take action accordingly
Inform about payments or arrange billings settlements
Refer unresolved and pending customer issues to the respective business owners
Social media chat
Webchat
Provide information about services or products
Provide clarifications on processes
Explain billing analysis
Handle complaints
Record details of inquiries, comments or complaints, transactions or interactions and take action accordingly
Inform about payments or arrange billings settlements
Refer unresolved and pending customer issues to the respective business owners
Social media chat
Webchat
Professional customer service skills : solution mindset, helping nature, passion for the customer and customer experience
Good written and verbal communication skills
Critical thinking and logical thinking
Ability to multitask and work under pressure
Thinks outside of the box
Demonstrated ability to be a fast learner and diligent worker.
Problem solving abilities
Professional customer service skills : solution mindset, helping nature, passion for the customer and customer experience
Good written and verbal communication skills
Critical thinking and logical thinking
Ability to multitask and work under pressure
Thinks outside of the box
Demonstrated ability to be a fast learner and diligent worker.
Problem solving abilities