Were Hiring: Customer Service Advisors
Join Huntswood, a ResultsCX company, and bring your A game!
Are you a confident communicator who thrives in a fast-paced, client-focused environment? Looking for a night shift opportunity to earn whilst building your skills? If YES, this is for you!
Whats In It For You
- Night shift hours -rotational shifts (Between 1pm - 8am)
- Basic R8000.00 plus R2500.00 night shift allowance plus attendance bonus
- PLUS a R5000 Completion Bonus!
- Short-term contract with global exposure
- Deliver exceptional service via webchat, voice, and email
- Resolve issues proactively and own the outcome
- Build rapport and create WOW moments for customers
- Matric or NQF Level 4 equivalent.
- Clear Credit and Criminal record.
- Computer literate.
- Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
- Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
- Basic understanding and knowledge of the US market is essential.
- Customer Service experience
- Excellent communication (Written and Verbal)
- Ability to analyse and troubleshoot issues and provide sound resolution.
- Ability to demonstrate writing skills as it relates to capturing case notes
- Adaptive Approach
- Able to navigate through systems
Huntswood a ResultCX company employees have:
A Winning Mindset
- Bring Youre A Game Passion is contagious! Work every day like its your first day on the job.
- Strive for Greater Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
- Enable and Empower all Employees Our employees are the heart of our success
- Do the Right Thing Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
- Own It Take personal responsibility for getting things done, find a way.
- Deliver Unbelievable Service Create WOW moments for your customers every time.
- Subject to HW incentive & remuneration policies, speak to your recruiter for more information.
