Workshop Manager (Hyundai Bloemfontein)

PURPOSE OF THE POSITION: The Workshop Manager has the primary responsibility to make sure customers receive consistent, timely and accurate service. KEY OUTPUTS:

• Ensure an efficient and focused customer service in a passenger car workshop.
• Effectively and efficiently manage the team (Workshop, Service Advisors and Service Admin staff).
• Manage the operations (debt collection, invoicing, quoting, warranty claims, productivity, customer satisfaction).
• Adherence to Company processes and systems.
• To maximizing the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
• To take accountability for staff recruitment, training and development.