Posted on: 22 February 2023
ID 852711

Product Lead: CX & UX Tech

JOB OVERVIEW
Reporting to the Chief Operating Officer, you are both a hunter, a farmer, a techie and a people person. Essentially, youre the all-rounder that can take a product line and grow it from the ground up. This is the opportunity to flex that entrepreneurial itch and build a product offering into its own division.

You have an energetic personality and understand what it takes for a team to win. You are a self-driven and motivated individual who wants to expand your career with a fast-growing technology solutions provider. Your ability to demonstrate any or all of the following is key:
  • a successful track record in selling SaaS or technology solutions to brands and/or agencies, and/or
  • a history of solutions consulting for technology companies to enterprise brands and/or agencies, and/or
  • a successful history of using similar products as listed below, in your day-to-day operations.
The products requiring a Product Lead are our CDP & Customer Experience technology platforms, spanning CDPs (mParticle), Single Voice of Customer solutions (Chattermill) Customer Engagement Platforms, Journey Orchestration platforms and Continuous Product Design technology (Quantum Metrics).

MINIMUM REQUIREMENTS
  • You have been a super-user or implementation specialist on any of the technology types listed above
  • the alternative is experience in selling, supporting or marketing software solutions, software solutions consulting and/or Key Account Management
  • The ability to pitch and present complex business solutions to the C-Suite of enterprise organisations
  • The ability to consult with enterprise organisations and solve complex customer experience problems through the combination of technology and services
  • Experience in working within CRM, CX, UX, technology consultancies, digital agencies or other marketing solutions environments essential
  • Ability to work effectively with internal teams in sales, pre-sales, client services and marketing
  • Industry-related experience to recognize the influencers, decision-makers and other stakeholders in the client organisation and articulate our value propositions to align with business objectives
JOB DESCRIPTION
  • Manage partner relationships and ensure that YOUKNOW is well-represented
  • Expand the brand of our products to our markets in South Africa and Sub-Saharan Africa
  • Collaborate with Marketing Team to promote product offerings to our database
  • Run regular networking events to showcase your products
  • Build business relationships, network and drive the adoption of your product stable in the market, with the view to generating leads and opportunities on a quarterly basis
  • Consult with all inbound leads to see whether your product set, or potentially any other within YOUKNOW, may solve their requirements
  • Drive the conversion of leads to closed sales through a consultative, solutions-driven approach. We're looking for problem-solvers, not salespeople
  • Work with other account managers and sales team at YOUKNOW to cross-sell your product portfolio to existing clients and opportunities
  • Be responsible for a successful handover of all aspects of the deal post-sale to the Customer Success team, which will follow with training, onboarding and after-sale support
  • As you grow your market share, recruit and hire team members, as required, to assist with sales and support - based on your product lines revenue achievements and client requirements
  • Weekly, Monthly and Annual Budgeting and Forecasting of sales
  • Monthly reporting and feedback
SOFT SKILLS
  • Structured and strategic approach
  • Consultative approach to solutions
  • Self-driven
  • Organised
  • Motivated and able to work under pressure
  • Ability to organise and prioritise responsibilities
  • Passion to educate, consult and sell
PACKAGE STRUCTURE
  • Base salary (to be determined on historical expertise in this space)
  • Attractive Commission Structure
  • Income Continuity and Disability Benefits
  • 25 days leave + potential for 'Summer Fridays' where the whole company takes an additional long weekend during summer months (based on company performance)
Occupation:
IT, computing jobs


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