Key Account Executive

For more than 25 years, Zoho Corporation been committed to building software and technology that help businesses excel. From small companies to large organizations, 80M+ users worldwide rely on Zoho to get work done. Zoho is privately held and profitable with more than 13, 000 employees. Its privacy-first approach, long-term thinking, deep engineering focus, and customer-centric philosophy make it one of the world's most prolific technology companies. Headquartered in Chennai, India, Zoho has additional offices in the United States, Japan, China, Canada, Singapore, Mexico, Australia, the Netherlands, Brazil, Saudi Arabia, and the UAE.

Job Description:

Daily Responsibilities

- Serve as the lead point of contact for all customer account management matters.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Co-ordinate with Internal Support team and deliver the right solution at the right time to the customers.
- Assist with challenging client requests or issue escalations as needed.
- Initiate sales process by building relationships; qualifying potential; scheduling appointments.
- Collaborate with the sales team to identify growth opportunities within territory.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Prepare reports on account status.
- Develop new business by analyzing account potential; initiating, developing, and closing sales; recommending new applications and sales strategies.
- Identify potential in accounts by studying current business; identifying and evaluating additional needs; analyzing opportunities.

Monthly Responsibilities (Long-Term)

- Negotiate contracts and close agreements to maximize profits.
- Build and maintain strong, long-lasting client relationships.
- Develop sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Clearly communicate the progress of monthly/quarterly initiatives to the reporting manager.
- Contribute information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer feedback.
- Improve job-related knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations.
- Talk to the Key Accounts/Customers monthly, understand their usage pattern and suggest the right way of usage and if needed, push more apps.

Requirements

- Minimum 1 year experience in sales, account/customer management or other customer facing roles in South Africa.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-Level.
- Experience with CRM Software (e.g. Zoho CRM, Salesforce, HubSpot, etc.) or any SaaS product.
- Experience in advising customer-focused solutions based on customer's needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation and presentation abilities.
- Strong verbal and written communication skills.