Ad is valid till: 18 May 2019
ID 588694

A2 Level German-Customer Service Associate

A2 Level German -Customer Service Associate

Responsibilities:

  • Respond to customer queries via email, chat and telephonically.
  • Meets or exceeds quality and productivity goals assigned by management
  • Demonstrates clear and polite written and oral communication
  • Maintains a positive and professional demeanor and portrays the company in a positive light
  • Demonstrates appropriate sense of urgency for reviews and email response times and service levels
  • Follows company policies and processes in order to process customer requests appropriately
  • Demonstrates knowledge and use of departmental resources, policies and procedures.
  • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
  • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
  • Proactively communicates system and process issues, and customer feedback trends to management
  • Exceeds customer expectations by going above and beyond
  • Respond to international customer queries shopping on Amazon.de via email in English

Requirements:

  • Able to read, comprehend and understand German.
  • Proficient in English both written and verbal skills.
  • Matric or equivalent to a NQF 4 qualification
  • 1+ year of relevant customer service experience
  • Internet navigation and troubleshooting Skills
  • Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
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Location:
Cape Town
Western Cape
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