Backoffice Engineer SCCM and SCOM certified

Specific roles:

Proficient with Setup, installation, maintenance and support of hardware, software and operating systems using MS Systems Centre Configuration Manager (SCCM) and Systems Centre Operations Manager (SCOM).
Perform proactive support of the servers and related elements
- Routine maintenance
- Troubleshooting
- Fault identification
- Fault logging
- Fault tracking
- Problem resolution closure and escalation
Real-time monitoring of all servers and related services
3rd line Server Support and administration of the following:
- Exchange Servers and mail boxes
- Terminal Servers (where applicable)
- Domain Controllers
- SQL Servers
- SharePoint Servers
- Application Servers
- Active Directory
- File & Print servers
- DHCP configuration
- DNS configuration
- Domain policies
- Security policies
- Proxy Servers
- WSUS Servers
Software and operating system maintenance and control:
- Installation and maintenance of all applicable software
- Replication, distribution and control of all software
- Change and version management of all software, including monitoring and maintenance of accurate patch levels and release levels
- Software license management and control ensuring strict adherence to license agreement
Server capacity planning:
- Recommend timeous upgrades CPU, memory and storage to servers
- Installation and extension of capacity upgrades
- Proactive intervention to ensure stability
- Establish, manage and rectify capacity, workload and/or performance thresholds, reporting on exceptions
- Provide Customer with monthly capacity and performance reports
- Provide ‘medium range’, projected capacity and growth trends with recommendations for future upgrades.
Backup of all databases and files according to agreed service level and required recovery times:
- Full backups
- Incremental backups
- Reporting on success rate of backups and potential problem areas
- Testing of backups
Proxy server management and support
- Proxy server operating System
- Identification of prohibited sites and adding to ‘deny’ list
- Cache size management
- Cache lifetime cycle
- Cache item replacement strategy
- Cache optimisation
Monthly security violation reports and corrective action taken.
Setup/configure and manage secure remote connectivity to the network via remote access (RAS) or Internet access (VPN/RAS)
Internet user access and management
Management of Email or file transfers that have been quarantined.
Detect, report and take corrective action on any viruses
Interface and collaborate with 3rd party vendors
Ability to mentor and act as team leader

Experience:

At least 5 years’ experience as a Back Office Systems Engineer
Relevant and valid certifications

Technology Skills required:

Windows Server 2012
Microsoft Exchange Server
Microsoft DPM
Microsoft Endpoint Protection
Microsoft SCCM
Microsoft SCOM
AD, DNS, DHCP, GPO
Microsoft SQL
Lan/Wan, troubleshooting routers, switch technology
Microsoft HyperV
VEAAM Backup Software
WSUS

Job Related Skills required

Service quality orientated.
Process and procedure driven
Tenacity
Customer focused
Excellent telephone manner
Troubleshooting skills in Back Office technologies
Analytical skills – root cause analysis.
Time management skills.
Ability to deal with senior levels of client personnel.
Strong client service skills including the ability to deal with all levels of computer literacy.
Methodical and strong administration skills.
Effective stress management skills.
Communication skills
Interpersonal skills for mentoring and team lead.