Client Success Manager - 1056 - Pretoria, South Africa

About the client:

Our client is a digital marketing agency specializing in helping dental clinics grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.

About the role:

We are seeking a motivated, self-driven Client Success Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective digital marketing strategies, and coordinating campaigns across various channels.

This role calls for a friendly, approachable professional with a standout personality that clients find easy to connect with. Strong communication skills, a solid understanding of digital marketing concepts, and the ability to collaborate effectively with cross-functional teams are essential. She should be a problem solver and able to navigate challenges proactively.

Experience In Digital Marketing Agencies Is Required.

What youll be doing:

• Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Work closely with cross-functional teams to ensure the successful execution of client projects.
• Coordinate project timelines, deliverables, and communication to meet client expectations.
• Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
• Provide timely reports to clients on project progress and results.
• Ensure a high level of client satisfaction by proactively managing expectations.

Who are we looking for?

• Minimum 4 years of experience as an Account Manager or related field.
• Fluent in English, oral and written.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills.
• Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively.
• Proficiency in CRMs, project management, and industry-standard tools and software.
• Experience in digital marketing agencies is required.

Position: Client Success Manager

Remote Status: Fully Remote

Preferred Location: Global

Working Hours: 9 am to 5 pm MT

Salary: 2000 - 2800

Internal Job ID: 1056