Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And were insanely dedicated to creating a work environment that you look forward to every single day. Thats why we invest heavily in our employee engagement, so you enjoy the tech industrys best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, were on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.
Position Overview
MRI Software is seeking a Manager of Business Operations to join our team in Cape Town SA. This individual will be responsible for overseeing the daily functions of their SA region Operations team members in the Business Operations departments. This individual will also be responsible in an individual contributor capacity to assist in cross-functional program management activities. This role will report directly to the Director of Business Operations in South Africa, with dotted line reporting to Business global Operations leadership.
Responsibilities
- Local Business Operations oversight, leadership, and people management of approximately 10 SA Business Operations employees part of the SA Delivery Operations, Business Intelligence Operations, Project Management Operations, and Revenue Applications teams
- Drive global integration and standardization in the SA region. Work with Business Operations Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams;
- Coordinating and leading project teams: responsible for coordinating and leading cross-functional project teams in alignment with project goals, priorities and objectives.
- Engage with local and global business leaders (NA, EMEA, and APAC) to enhance the operational impact, drive consistency, and scale for growth.
- Serve as a trusted partner to the Director of Business Operations, acting as a key liaison between SA operations and Global leadership.
- Be the key advocate for the unique needs of the SA region while contributing to the overall global strategy.
- Optimize solutions to enhance performance, productivity, and cost-effectiveness across Business Operations functions.
- Provide vision and strategic direction aligned with MRIs broader services objectives, driving the success of technology initiatives and operational goals.
- Lead and manage cross-functional programs and projects, ensuring alignment with organizational goals.
- Develop and maintain project plans, timelines, and documentation, ensuring seamless communication across teams.
- Proactively identify and mitigate risks, escalating issues as needed to ensure timely resolution.
- Continuously assess and refine processes to improve efficiency and effectiveness in project delivery.
- Build and maintain strong relationships across global teams, acting as a bridge between SA operations and international stakeholders.
- Ensure clear, consistent communication regarding project progress, team performance, and operational updates.
- Serve as a key representative for the SA Business Operations team within the global leadership structure.
- 5+ year experience within a Business Management or related field
- 5+ year experience managing a global team or other relevant leadership experience
- Leadership: Demonstrated ability to inspire a team to achieve great things
- Execution: Demonstrated ability to take concrete actions to deliver and inspire
- Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
- Excellent documentation and presentation skills
- Collaborator with Problem Solving, Can-do Mindset and a client centric focus
- Bachelors degree in Business Management or related field; Masters preferred and/or relevant qualification and/or relevant experience
We want our teams to love working here, so weve created some incredible perks for you to enjoy:
- We want our staff to love working here, and so weve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
- Have confidence in your health with our offered Medical Aid Scheme.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
- Further your professional development with our Tuition Reimbursement Schemes
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
Amazing growth takes amazing employees. Are you up to the challenge?
We know the confidence gapand imposter syndromecan get in the way of meeting remarkable candidates, so please dont hesitate to apply wed love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
