Introduction
As a Customer Service Agent, you will be the first point of contact for our customers. Your primary responsibility will be to assist customers with inquiries, provide product or service information, resolve issues efficiently, and ensure a positive customer experience. You’ll be expected to handle calls professionally, log interactions accurately, and work as part of a team to meet service targets.
Duties & Responsibilities
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Responding to incoming calls and assisting customers with their queries
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Providing accurate information about products and services
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Handling complaints and resolving customer issues in a timely manner
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Capturing customer information and call outcomes on internal systems
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Meeting performance targets, including call quality and turnaround time
Desired Experience & Qualification
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Matric or Grade 11
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Minimum 3 months of customer service experience
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Excellent communication and listening skills
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Problem-solving abilities and a customer-first mindset
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Ability to work in a fast-paced, high-volume environment
WhatsApp us on 078 308 3827
