- Date Opened 15/07/2025
- Job Type Contract
- Industry Customer Services
- Work Experience 1 year
- Education Level Grade 12 or equivalent
- City Cape Town
- Province Western Cape
- Country South Africa
- Postal Code 7405
Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Towns largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over 350 000 homes and businesses in Cape Town. We offer a choice of services from over 60 of the countrys leading Internet Service Providers.
Job Duties
- Answering the phones and assisting the clients with their telephonic queries, ensuring the phones are not on silent and that every call is answered as far as possible.
- Assisting with any administration that may be required to assist a client
- Assigning calls to the relevant department
- Contacting ISP's where necessary to resolve client queries
- Taking messages as and when required
- Following through with resolving queries received
- Ensuring that there are always 2 or more people at the desk to answer calls.
- Provide personalized customer service by responding to the needs of the customers.
- Ensure feedback from the customer to further improve the customer services.
- Manage and update customer databases (Trello) with the status of each customer.
- Build customer loyalty by follow-up of customer calls.
- Evaluate problems of the customers and provide logical lasting solutions.
- Attending events to promote the company brand as required
- Helping to create, maintain and update promotions and marketing databases as required
- Assisting in responding to customer queries and complaints as well as following through where necessary.
- Any other reasonable task.
- A completed Grade 12 qualification.
- A minimum of 1 year in a similar contact center environment.
- Proficient abilities in Microsoft/Google Suite applications.
- Experience of at least one year working with a PABX/Multi-line phone system is preferred.
- Driven to deliver excellent customer service at all times.
- Professional written and verbal communication skills.
If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.
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