We require an Operations/Customer Service Manager and administrator
at our Durbanville offices
The Encumbant will:
- Work at various levels, from head office to the front end of the business
- Must have at least 2 years experience in customer services;
- Must have at least 2 years cellular experience
- Manages a team of customer services staff;
- Be experienced in handling face-to-face and telephonic enquiries from customers.
- Demonstrate leadership skills with minimum immediate supervision
- Display a proven aptitude for administration and the professional exercising of discretion at all times and under all circumstances
- Be a dynamic team leader with above average communication skills
- Understand and satisfy customers' requirements
- Resolve and exceed customer expectations
- Customer service in a retail environment highly advantageous
