French Speaking Customer Service

Job Description

Exciting opportunity for French Speaking Customer Service Representative (BAE)

We are looking for a highly motivated and results-driven French-speaking Customer Service Representative to join our team. The ideal candidate will have a passion for customer service, strong communication skills, and a desire to build lasting relationships with clients. Prior customer experience is a must. If you are a native French speaker and eager to grow within a dynamic industry, we want to hear from you! A highly competitive salary is negotiable.

Job Information

Job Type : Full time

Location : Western Cape, South Africa

Workplace : Wynberg, Cape Town

Requirements

• Grade 12 or equivalent.
• Tertiary qualification related to position (advantageous)
• Minimum 6 - 12 months experience in customer service
• Native level fluency in French language: Verbal & Written (advantageous)
• Proficiency in English/French (Read, Write, Speak)
• Computer Literate
• Confident working with new technologies and systems
• Flexibility to Mauritius time zone
• Valid work permit (where applicable)
• Experience in BPO/contact centre environment advantageous

Brief / Proposed Key Responsibilities

• The handling of Inbound / outbound calls.
• Answering Customer Inquiries: Addressing customer questions about products, services, orders, and billing.
• Problem Resolution: Investigating and resolving customer complaints and issues efficiently.
• Order Processing: Handling customer orders, processing payments, and managing returns or exchanges.
• Communication: Communicating effectively with customers via phone, email, or chat, maintaining a professional and helpful demeanor.
• Knowledge Base: Staying informed about products, services, and company policies to answer customer questions accurately.
• Documentation: Maintaining accurate records of customer interactions and issues.
• Escalation: Knowing when to escalate complex issues to supervisors or other relevant departments.
• Upselling and Cross-selling: Suggesting additional products or services to customers when appropriate.
• Data entry: Updating customer information in the company database.
• Feedback: Providing internal recommendations based on customer inputs.

Characteristics

• Problem solver
• Ability to negotiate
• Vibrant and enthusiastic
• Willing to learn
• Team player
• Active listener
• Ability to work in a high-pressure environment
• Intrinsically motivated and target-driven
• Must be energetic, self-managed and target driven.
• Must demonstrate willingness to go the extra mile and deliver / exceed expectations.