PROFESSIONAL SUMMARY
Results-driven Client Support and Insurance Operations professional with 13+ years of experience across healthcare, insurance, broker support, and customer experience environments. Proven expertise in client relationship management, policy advisory, operational support, team coaching, and escalation resolution within highly regulated financial services settings.
Recognized for consistently delivering high customer satisfaction, strong SLA performance, and effective team mentorship in fast-paced, high-pressure environments. Known for building trusted relationships with clients, brokers, and internal stakeholders while driving service excellence, operational efficiency, and compliance.