Mbuyiseni Malambule

Curriculum Vitae (CV)
What job i'm looking for? My positive points
I am looking to add more value In your organization with my strong experience and knowledge in Computer support, printing system, Internet, and daily user support. I am from Mseleni under uMkhanyakude and have strong knowledge of IT support in Schools (Education), Health Sector and more as accumulated in Gauteng big IT companies.

I (Mbuyiseni MALAMBULE) am a very active, critical thinking, smart, good team player and respecting and enthusiastic individual. I have good first line and second-line customer support skills. I am an effective listener and I am customer oriented.

My Skills in Brief:

• Customer first line support
• Active Directory, Hyper-V, Exchange, O365, MySQL Database, customer support
• DHCP Server support
• Mimecast admin
• PowerShell Intermediate skills
• Assist users that have logged call on the helpdesk system or any other ticketing system
• Server support using iLO address as well.
• Surveillance camera support
• Ticket or call handling
• Disaster recovery support
• Excellent documentation skills
• Desktop Support; LAN and WI-FI and Printers
• VMware, Hyper V and HPE OneView
• Easily and well adaptation to a new change or environment
• Technical Support
• attention to detail.
• Pro-Active
• Negotiation skills
• Excellent written and verbal communication skills
• Good analytical and problem-solving skills
• Organisation and planning skills
• Telephonically and remote desktop support
• Shared-Drives and Folders Admin (dfs)
• High level MS Office proficiency (Outlook, Word, Excel, PowerPoint)

I am now currently working for Groupe Clarins as Desktop Engineer and I was a first-line service desk agent then a 2nd line potential server engineer with high and impressive performance to reach very good SLA at Datacentrix Pty (ltd).

I have a national Diploma in IT (support services – Equivalent to A+, N+, HTML, Server Support), MCSE-Windows Server 2012-R2 and Call Centre occupational certifications. I can be a very good asset to your organizations as I am still eager and willing to grow more in this field of IT support. This is my fifth year (2021) in IT Operation environment, thank you.

Mr M Malambule (082 750 3718)
Preferred occupation:
Computer technician
IT, computing jobs
Server Admininistrator
IT, computing jobs
Microsoft Office Exchange Admin
IT, computing jobs
Printing Solutions
IT, computing jobs
End User Technical Support
IT, computing jobs
Preferred work location:
Durban City
KwaZulu-Natal
South Coast (Ugu)
KwaZulu-Natal
Mtubatuba
KwaZulu-Natal
Mkuze
KwaZulu-Natal
BIG 5 local municipality
KwaZulu-Natal
Umhlabuyalingana Areas
KwaZulu-Natal
Ermelo
Mpumalanga
Piet Retief
Mpumalanga
Witbank
Mpumalanga
Johannesburg
Gauteng
Pretoria / Tshwane
Gauteng
Midlands
KwaZulu-Natal
North Suburbs
KwaZulu-Natal
West Suburbs
KwaZulu-Natal
Drakensberg
KwaZulu-Natal
Richards BAY
KwaZulu-Natal
Contacts and general information about me
Gender:
Male
Residential location:
South Coast (Ugu)
KwaZulu-Natal
Telephone number:
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Email address:
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Work experience
Working period:
nuo 2016.01 iki 2016.12
Company name:
Gauteng Department Of Health
You were working at::
Computer technician
Occupation:
Desktop Support
What you did at this job position?:
Installing OS, Apps & Application support. Users,OU Creation and Administration in Active Directory Supporting and Configuring Printer machines Logging Calls and resolving daily user problems Capturing Data with attention to Details Supporting MS office and using Google Docs Maintaining the local Network Infrastructure
Working period:
nuo 2017.11 iki 2018.11
Company name:
Datacentrix
You were working at::
Computer technician
Occupation:
Server Engineer
What you did at this job position?:
Full Support of Server Admin, AD and Exchange. User Creation and Administration in Active Directory. Supporting and managing Printers. Providing First line and second line support. Managing environment in server perspective for ideal and potential Datacentrix outsourcing Clients. Exchange and mail flow support. Mime-Cast administration. Hyper-V Support Mailbox, Distribution List, Shared-Folders A
Working period:
nuo 2018.11 iki 2019.11
Company name:
Clarins SA
You were working at::
Computer technician
Occupation:
Desktop Support Technician
What you did at this job position?:
Installing OS, Apps & Application support. Users,OU Creation and Administration in Active Directory Supporting and Configuring Printer machines Logging Calls and resolving daily user problems. Office 365 administration Printer Support File share and storage admin and backup admin
Working period:
nuo 2019.11 iki 2021.01
Company name:
DBS Technology
You were working at::
Computer technician
Occupation:
Onsite Technician
What you did at this job position?:
Installing OS, Apps, Software & Application support. Users Creation and Administration in Active Directory Supporting and Configuring Printer machines Logging Calls and resolving daily user problems. Office 365 administration File share and storage admin and backup admin. Autodesk Revit Support. Network administration. Desktop and server admin. A+ administration Zoom and MS team’s admin
Education
Educational period:
nuo 2007.01 iki 2011.12
Degree:
Grade 12 / Matric
Educational institution:
Bhevula High School
Educational qualification:
Matric/ Grade 12
I could work:
Data Capturer
Educational period:
nuo 2012.01 iki 2015.12
Degree:
Diploma
Educational institution:
Tshwane University of Technology
Educational qualification:
NDip Information Technology (Support Services)
I could work:
IT Support Specialist
Educational period:
nuo 2017.03 iki 2017.06
Degree:
Certificate
Educational institution:
Broadband Collage
Educational qualification:
Microsoft Certified Solutions Expert
I could work:
Server Administration (Active Directory and Exchange)  Mimecast administration  LAN Support  Helpdesk Support  Office 365 Administration  Application and Desktop Support.  Installing and configuring windows server 2012; Administering Windows Server
Educational period:
nuo 2017.02 iki 2017.03
Degree:
Certificate
Educational institution:
Southampton City Collage
Educational qualification:
Inbound and Outbound Call Center
I could work:
I can work under emergency call centre services
Languages
Language 
Speaking level 
Understanding level 
Writing level 
isiZulu 
fluent 
fluent 
fluent 
English 
very good 
very good 
very good 
isiXhosa 
basic 
good 
basic 
Sepedi 
good 
good 
basic 
Setswana 
good 
good 
basic 
Language 
isiZulu 
Speaking level 
fluent 
Understanding level 
fluent 
Writing level 
fluent 
Language 
English 
Speaking level 
very good 
Understanding level 
very good 
Writing level 
very good 
Language 
isiXhosa 
Speaking level 
basic 
Understanding level 
good 
Writing level 
basic 
Language 
Sepedi 
Speaking level 
good 
Understanding level 
good 
Writing level 
basic 
Language 
Setswana 
Speaking level 
good 
Understanding level 
good 
Writing level 
basic 
Computer knowledge
• Customer first line support
• Active Directory, Hyper-V, Exchange, O365, MySQL Database, customer support
• DHCP Server support
• Mimecast admin
• PowerShell Intermediate skills
• Assist users that have logged call on the helpdesk system or any other ticketing system
• Server support using iLO address as well.
• Surveillance camera support
• Ticket or call handling
• Disaster recovery support
• Excellent documentation skills
• Desktop Support; LAN and WI-FI and Printers
• VMware, Hyper V and HPE OneView
• Easily and well adaptation to a new change or environment
• Technical Support
• attention to detail.
• Pro-Active
• Negotiation skills
• Excellent written and verbal communication skills
• Good analytical and problem-solving skills
• Organization and planning skills
• Telephonically and remote desktop support
• Shared-Drives and Folders Admin (dfs)
• High level MS Office proficiency (Outlook, Word, Excel, PowerPoint)
Conferences, seminars
Microsoft Team and Zoom Training Seminars
Additional information
Your hobbies:
Giving people IT basic skills and support such as making sure system doesn't go down/offline at all times of the day in any facilities

Gym/Sport

Researching new Technology ways to make life easier 
Driver licenses:
C1 Heavy Vehicle 3,500kg - 16,000kg
Driver license from:
2020-12-00 (0 years)
Salary you wish:
R17000 - R40000 R per month
How much do you earn now:
R11500 R per month
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