Riyadh Edwards

Throughout my 20 years of customer service experience as a Buyer, Product Support , Sales and customer support. I have developed a comprehensive understanding of providing exceptional customer service in a fast-paced environment. My expertise lies in troubleshooting technical issues, diagnosing product malfunctions, and providing clear and concise explanations to customers facing difficulties. In the fabric trade I have experienced similar technicalities with regards to types of scissors, pins, needles, thread and fabric for various applications. I had no idea that a fabric trade could be this technical.
In my previous role at Ndizani, I played a pivotal role in reducing customer support tickets. This achievement was directly attributed to my ability to effectively analyze customer issues, identify root causes, and implement timely solutions, as I thrive on troubleshooting and like to ask lots of questions.
Beyond my technical proficiency, I possess exceptional communication and interpersonal skills, enabling me to build rapport with customers from diverse backgrounds. I am adept at listening attentively, understanding customer needs, and conveying complex technical information in a straightforward manner.
Furthermore, I am a highly organized and detail-oriented individual, capable of managing multiple tasks simultaneously while maintaining accuracy and efficiency. My ability to prioritize effectively and work independently under pressure allows me to thrive in challenging environments.