Customer serviceJob search results in: Finance jobs in Cape Town

Closing on: Jan 23, 2026Role SummaryThe Customer Service Advisor is responsible for resolving customer queries across multiple channels (phone, email, and digital) for FMCG brands. The role requires d

amp; guidelines for technical and escalated enquiries and complaints Creating a culture of Treating Customers Fairly in the Communication CentreDecision MakingPrioritisation / delegation of workAnalys

llo Future Operations ManagerThe Personal Segment Suites & Advisory (PSAS) business unit serves customers earning between 0 750 income, across four key sub - segments: Entry Wallet, Entry Banking,

You AreAble to build sound relationships based on trust and openness. Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active c

NMI is looking for a security - driven and self - motivated individual to join the Customer Support team in the Cape Town office as a Support Specialist.As a Support Specialist, you will primarily pro

excellent communication skills Core CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates

excellent communication skills Core CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates

oblem Resolution experience. Where applicable, Foreign experience.Technical / Professional KnowledgeCustomer service principles Product Knowledge Problem solving skills Relationship management Nedbank

ourage and nurture collaborative relationships within FNB and/or across the First Rand GroupDeliver customer experience excellence in own service delivery aligned to Organisational values and service

e effectivelyHave sound analytical and problem solving abilities with a focus on attention to detailCustomer centricHave strong communication and interpersonal skillsWork effectively with internal and

the African opportunity and our diverse talent reflects this.Job DescriptionnaTo provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and prov

oblem Resolution experience. Where applicable, Foreign experience.Technical / Professional KnowledgeCustomer service principles Product Knowledge Problem solving skills Relationship management Nedbank

experienceTechnical / Professional KnowledgeProduct sales skills Sales Strategies Product Knowledge Customer service principles Nedbank policies and procedures Customer relationship management Behavio

Tracks supplier spend and provide feedback to necessary stakeholders.Delivering Results and Meeting Customer ExpectationsStakeholder relationship managementNetworkingAnalysing and ability to identify

oblem Resolution experience. Where applicable, Foreign experience.Technical / Professional KnowledgeCustomer service principles Product Knowledge Problem solving skills Relationship management Nedbank

ement: Use data management systems to access specific information as and when required.Client & Customer Management (Internal): Help manage internal clients by carrying out standard activities and

xpertiseTechnical Competencies:Banking Process & ProceduresClient KnowledgeClient Retention & Client ServicingCustomer Understanding ( Consumer Banking)Risk Awareness & Risk Identification

requirements.Maintaining broad product knowledge in order to effectively and accurately respond to customer complaints.Build and maintain relationships with clients and internal and external stakehol

ppropriate teams when necessary.Maintain a high standard of professionalism and deliver exceptional customer service when engaging with stakeholders.Provide a service in respect of handling queries an

irect Selling Agent (DSA), is a salesperson who promotes and sells products or services directly to customers, often face - to - face, by identifying potential clients, explaining benefits, handling d

in one of Africa's leading insurance companies.The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound fina

eening, suspicious transactions and provide reporting and escalations as required.Complete enhanced customer due diligence reports for senior management approval.Monitor screening of politically expos

ecipient of the Corporate Partnership Profession Award 2023.Our Core ValuesUnderstanding: Know your customer and their business - If you know what they do and why they do it, you can help them build i

pendentlyCollaborates - Contributing independentlyCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyTurnaround tim

firm believer in the African opportunity and our diverse talent reflects this.To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and prov

apply below.Purpose StatementTo contribute towards the enhancement of the Business Support Centres customer experience and operational strategy through:Developing and interpreting business strategy a

experienceTechnical / Professional KnowledgeProduct sales skills Sales Strategies Product Knowledge Customer service principles Nedbank policies and procedures Customer relationship management Behavio

erienceMinimum:Banking experience of at least 3 yearsExperience of managing a portfolio of business customers with a service and financial analysis focus.Experience in preparing and motivating Credit

well as group schemes.What will you do?As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of t

opportunitiesSkillsAction Planning, Adaptive Thinking, Change Management, Current State Assessment, Customer Value Management, Executing Plans, Negotiation, Oral Communications, Policy Development, Pr

n the African opportunity and our diverse talent reflects this.Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and prov

entsA valid drivers licence and own carA clear criminal and credit checkSkillsConsultative Selling, Customer Feedback Management, Customer - Focused, Customer Service, Customer Understanding, Evaluati

related issues in a timely manner. The ideal candidate should have strong problem - solving skills, customer service experience, and a solid understanding of IT systems and applications.Key Responsibi

lity and delivery of products and servicesThe position is provided with a standard company car, for customer meetings, trainings and safety investigations. Basic QualificationsMinimum of 2 years of EH

ow Lula's established collections processes (although improvements are always welcomed!)Liaise with customers to understand reasons for late payment and resolve customer billing disputesRespond to cus

s is important for meeting compliance deadlines and addressing portfolio compliance issues promptly.Customer Service Orientation: Interacting with traders and portfolio managers requires a customer se

ect people, empower communities, and make a difference across Africa and beyond. Were looking for a Customer Service Representative whos passionate about delivering exceptional service while ensuring

rity Excellent communication skills (written and verbal)SkillsBuilding Trust, Consultative Selling, Customer Feedback Management, Customer - Focused, Customer Service, Customer Understanding, Direct S

Client of ours with offices in Cape Town and Sandton are seeking a D365 Testers (Customer Service & Field Service Modules)We are hiring 2 experienced Dynamics 365 Testers for a cloud - based project s

excellent communication skills Core CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates

experienceTechnical / Professional KnowledgeProduct sales skills Sales Strategies Product Knowledge Customer service principles Nedbank policies and procedures Customer relationship management Behavio

vironment.Technical / Professional KnowledgeProduct sales skills Sales Strategies Product Knowledge Customer service principles Nedbank policies and procedures Customer relationship management Behavio

how they work together to manage risk.A chance to contribute to meaningful work that helps protect customers and the company.A supportive team environment with experienced mentors who are invested in

- create fit - for - purpose outputs.Support implementation of data - informed decisions across the customer and adviser servicing value chain.Continuous Improvement & LearningContribute to the automa

et and are individually accountable for achieving results through their own efforts.ResponsibilitiesCustomer ServiceCarry out standard customer service activities and handle simple customer inquiries.

you?A accredited financial adviser provides pro - active, on demand financial service and advice to customers within an allocated customer market.You will be accountable for maintaining superior servi

othersCollaborates - Contributing through othersCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersTurnaround t

ness and regulatory requirements are met, including proper execution ofagreements and completion of Customer Due Diligence (CDD) in line with company policy.Client Administration Complete and submit i

nity and our diverse talent reflects this.Key Performance AreasClient Service ExcellenceResponds to customer enquiries via phone, email, and Bizagi, consistently meeting productivity benchmarks.Handle

the relevant stakeholders or service providers.Engages in service center escalations to enhance the customer experience, demonstrates quick thinking, and consistently maintains a positive ambassadoria

the relevant stakeholders or service providers.Engages in service center escalations to enhance the customer experience, demonstrates quick thinking, and consistently maintains a positive ambassadoria

e business, but on the people you lead.If youre passionate about coaching, thrive in a fast - paced customer service environment, and believe in the power of teamwork, this could be your next move.Why

upport and enable the Portfolio Management function to grow and retain market share; to enhance the customer experience; to retain the customer.Deals with escalated client queries or complaints and re

and deliver with focus and determination.Overall PurposeThis role focuses on delivering exceptional customer service across multiple communication channels (e.g. phone, email, chat), enhancing the cus

into accounting systemProcessing and effecting of payments to creditorsCapturing and generating of Customer Invoices into accounting systemReconciliation of creditor and debtor statementsPreparing an

g dependentlyCollaborates - Contributing dependentlyCultivates innovation - Contributing dependentlyCustomer focus - Contributing dependentlyDrives results - Contributing dependentlyTurnaround timeThe

excellent communication skills Core CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates

for now, and reports to a Call Centre Team Leader. The Call Center Team Leaders provides a positive customer experience by evaluating customers needs and offering customers personal loans telephonical

inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT syste

ciary responsibility of directors. Familiarity with anti - money laundering (AML) and know - your - customer (KYC) processes. Experience with client onboarding and risk assessment. Highly organised an