Exciting opportunity for French Speaking Customer Service Representative (BAE)
We are looking for a highly motivated and results-driven French-speaking Customer Service Representative to join our team. The ideal candidate will have a passion for customer service, strong communication skills, and a desire to build lasting relationships with clients. Prior customer experience is a must. If you are a native French speaker and eager to grow within a dynamic industry, we want to hear from you! A highly competitive salary is negotiable.
Job Information
Job Type : Full time
Location : Western Cape, South Africa
Workplace : Wynberg, Cape Town
Requirements
- Grade 12 or equivalent.
- Tertiary qualification related to position (advantageous)
- Minimum 6 - 12 months experience in customer service
- Native level fluency in French language: Verbal & Written (advantageous)
- Proficiency in English/French (Read, Write, Speak)
- Computer Literate
- Confident working with new technologies and systems
- Flexibility to Mauritius time zone
- Valid work permit (where applicable)
- Experience in BPO/contact centre environment advantageous
- The handling of Inbound / outbound calls.
- Answering Customer Inquiries: Addressing customer questions about products, services, orders, and billing.
- Problem Resolution: Investigating and resolving customer complaints and issues efficiently.
- Order Processing: Handling customer orders, processing payments, and managing returns or exchanges.
- Communication: Communicating effectively with customers via phone, email, or chat, maintaining a professional and helpful demeanor.
- Knowledge Base: Staying informed about products, services, and company policies to answer customer questions accurately.
- Documentation: Maintaining accurate records of customer interactions and issues.
- Escalation: Knowing when to escalate complex issues to supervisors or other relevant departments.
- Upselling and Cross-selling: Suggesting additional products or services to customers when appropriate.
- Data entry: Updating customer information in the company database.
- Feedback: Providing internal recommendations based on customer inputs.
- Problem solver
- Ability to negotiate
- Vibrant and enthusiastic
- Willing to learn
- Team player
- Active listener
- Ability to work in a high-pressure environment
- Intrinsically motivated and target-driven
- Must be energetic, self-managed and target driven.
- Must demonstrate willingness to go the extra mile and deliver / exceed expectations.
