Mobile Store Manager

iKhokha is a place where chance takers become change makers.

At iKhokha, were made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us empower small businesses in South Africa.

Job Description

Ready to take the wheel of a mobile store thats always on the move?

If you love the buzz of sales, the energy of the road, and leading a powerhouse team, iKhokhas Mobile Store Manager role is calling.

So, what will you do?

• You will be responsible for managing the iKhokha Mobile store, overseeing branch profit and loss, and ensuring effective territory and route management within the designated region. This involves driving sales and activation ratios, implementing and managing outbound marketing activities, and creating revenue-generating opportunities.
• You will be responsible to lead a team of three field agents, managing their routes and performance to maximize impact. Upholding the iKhokha brand is of utmost importance and strengthening our presence across the region through high quality customer engagements is key to the success of this role.
• You will cover the whole Northern KwaZulu Natal region.

In addition to the above, you will:

• Be accountable for the performance of field agents.
• Responsible for mobile store P&Ls.
• Sales.
• Customer service.
• Responsible for maintaining relationships linked to the mobile store.
• Call cycle adherence.
• Interview, recruit, and train new staff.
• Implement Performance management processes to ensure that new staff thrive and targets are met.
• First level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Manage productivity against structured call cycles.
• Responsible for mobile store stock management.
• Weekly stock takes and cycle counting.
• Maintain asset register of mobile store equipment.
• Maintain asset register of all branding materials.
• Ability to perform recons where required.
• Management of travel related costs.
• Ensuring adequate maintenance of the mobile store within the employees area of control.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Feedback on general mobile-store activity.
• Provide recons as and when required based on field activity.
• Facilitate vehicle checks weekly.
• Report in required market insights within the designated area.

Qualifications

• National Senior Certificate (Matric) required.
• National Diploma in related field of sales and marketing (advantageous).

Deal Breakers:

Minimum 3 years experience in retail or sales operations as well as staff management with the following:

• Valid drivers license essential.
• +2 years in route management and planning for field sales agents.
• +1 years of working within an informal market.
• Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
• Strong interpersonal and people management skills with proven ability to coach and energise direct reports in a sales environment.
• Strong communication skills with the ability to speak both English and isiZulu.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• Territory or Field management experience advantageous
• Experience within Informal-market; banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
• MS Office Proficiency.

Additional Information

Perks of joining the Tribe?

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid, remote, and in office work models.
• Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.
• Be guided by visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning and development.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (its true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

Stay Sharp!

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Go via our Careers page or verified platforms (Smart Recruiters).

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