Customer experience agentJob search results in: IT, computing jobs in Johannesburg

dacom.Infinity Services Partner Company is looking for a Call Centre Team Leader to lead a group of customer resolution agents to ensure end - to - end customer resolution and drive sales through serv

to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitivelyAs VP o

tekloof and Potchefstroom.Purpose Of The RoleThe Escalations Support Agent is a shift basis role in customer facing call centre. The agent will work with complex customers and handle escalation from f

environmentBuild systems that will power AI agent deployment at unprecedented scaleDirectly impact customer experience through faster product iterationsMake speed a strategic weapon and competitive a

Prefered skillsEnglish, Contact Centers, Sales, Customer Service, Training, Microsoft Excel, Customer Relationship Management (CRM), Computer Literacy, Inbound Marketing, Sales ProcessesJob descriptio

Job Description We are looking for a dedicated and technically skilled Customer Services Agent to support our Pastel Payroll customers. In this role, you will be the first line of expertisehelping cus

nt protection by ensuring that all vehicle related data is scrutinized through carefully, analyzing customer data, across all channels of the AutoTrader world.The moderation agent ensures any inaccura

looking for a Call Centre Supervisor: RetentionsLead a team of team leaders to ensure comprehensive customer resolution and boost sales through service. These leaders will coach, guide, and motivate t

ompany is looking for a Call Centre Supervisor to lead a group of team leaders to ensure end to end customer resolution and drive sales through service. These people leaders will coach/ guide and moti

d by and a fully - fledged subsidiary of Vodacom Infinity Services Partner Company is looking for a Customer Resolution Expert AgentThe customer resolution Expert Agent will take accountability of end

ob Tittle:Contact Centre AgentJob Description SummaryThe Agent is responsible to effectively assist customers with general and specific queries, by providing a consistent standard of service and compl

Job DescriptionAs a Customer Service agent within the contact center, youll play a pivotal role in delivering excellence in merchant services. Your responsibilities will encompass providing top - notc

m 2 years of professional experience, e.g., as an (office) assistant, support staff, administrator, customer support agent, call center agent, etc.You have previous remote work experience, are skilled

- 7 Internet, you will play a critical role in providing high - quality technical assistance to our customers and internal teams. You will be responsible for handling inbound queries via phone, email,

re you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceWere Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values,

Job Description Your Mission:As a Customer Services Agent, you'll deliver world - class support to Sage customers, helping them define, diagnose, and resolve issues efficiently. You'll provide tailore

ing.Closing new deals.Client management and client satisfaction.Attending to client/sales meetings, customer complaints and concerns.Requesting quotes from Fibre Network Operators quoting clients corr

ROLE PURPOSEThe Service Desk Agent is the first point of contact for Vodacom/Nexio users and other customers seeking support through telephone, email, or automated systems.With a commitment to deliver

risk events within the call center support division.Main Job FunctionsMonitoring and phoning of all customer high - risk alarms received.Monitoring and phoning for all movement exception alarms receiv

risk events within the call centre support division.Main Job FunctionsMonitoring and phoning of all customer high - risk alarms received.Monitoring and phoning for all movement exception alarms receiv

ntRequired Experience:Solid demonstrated related work experience gained in a similar role within an Customer Care in the Motor Industry environmentUsing Evolve Software Solution ToolSkills SummaryCust

targetsAbility to manage the sales processICT industry exposure with sound knowledge of ISP servicesCustomer retention experienceKey CompetenciesExcellent verbal and written communication skills (Engl

oving the quality of call center agents calls, emails, data capture and overall performance for the customers experience Key Responsibilities A minimum 5 8 years' Workforce Management experience, pref

have: Excellent listening and communication skills Experience of working in a call centre or other customer - driven environment desirable Good IT knowledge Experience of working with sensitive infor

e building on a scale that will test our limits but when we break through, the impact on us and our customers will be profound.We are seeking a motivated and organised Last Mile Hub Coordinator to joi

tive solutions that help our clients achieve their business objectives.Responds to inbound, routine customer telephone inquiries regarding products, services, order status, and other general questions

new installationsAchieving 100% quality/complianceDaily contracting target of +20 clientsExcellent customer servicesMicrosoft office packageExcellent knowledge of Microsoft Word/ExcelExcellent admini

erations area to facilitate the mitigation of risks, growth of the department's services or improve customer services.Education Essential A Matric Certificate or Equivalent NQF Level 4 Qualification I

o spot most occurring trends toprevent future problemsMaintain and update self - help documents for customers to speedup resolution timeIdentify red flags and escalate serious client issues to Teamlea

e - based and profitable relationships with relevant internal stakeholders to ensure high levels of customer satisfaction.Actively Managing the Online Sales Portals Manage the various teams that addre

nd you can work from home. Forever.Oyster is growing fast, and we are looking for a Senior Manager, Customer Experience Tools to help us build and optimize a robust Tools team that will support Oyster

rovements to current processes and methods. Provide the knowledge and skills that enable successful customer business outcomes. Working with smaller sales teams and providing operational management to

sion on closing any clients that have been sourced via the lead generating department who turn into customers, as well as commission on any recurring services such as hosting, maintenance, support, et

ssential - GRADE 12 Essential - MCSA Essential - ITIL Foundation V3 Essential Key Performance Areas Customer Client Liaison - To liaise with internal and external clients, vendors and management to en

ions and also keep commitments. PRIMARY RESPONSIBILITIES Answer telephones, respond to and document customer requests. Build customer report. Follow trouble shooting processes and outlined procedures.