ITILJob search results in: IT, computing jobs in Western Cape

operational capacity with a broad spectrum of support roles and valid certifications.CertificationsITILIBM Spectrum ProtectVMWareMicrosoft Certified Professional (MCP) or Microsoft Certified Solution

lex and Access). Certification in VMWare and VSphere. Certification in Microsoft Windows and Linux. ITIL Foundation Professional Memberships in Relevant Industry Level of Engagement & Span of Control

count stakeholders to ensure that scope of the service and deliverables are fully understood.Ensure ITIL framework is followedResponsible for ensuring CSATs are completed monthly.Work alongside projec

(Flex and Access).Certification in VMWare and VSphere.Certification in Microsoft Windows and Linux.ITIL FoundationProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpa

Preferred /Advantage Experience 3 years experience OR Grade 12 & 5 years experience Certifications ITIL 4 Foundation preferred SUSE AIX Professional Memberships in Relevant Industry Level of Engageme

ly interact with IT teams, business stakeholders, and senior management.In - depth understanding of ITIL practices, monitoring tools, backup solutions, patching processes, and vulnerability management

manner Excellent problem - solving skills with a logical approach and use of methodologies such as ITIL Ability to pick up new technologies quickly and efficiently Good experience with Microsoft IT t

e ideal candidate will have a National Diploma/Degree in Information Technology or a related field, ITIL Foundation Certification or Practitioner Level Certification, and at least 3 years of experienc

hs experience in similar positions. Technology certifications (A +, Network +, Server +, MCP, CCNA, ITIL, etc. ) - Desirable Completed online Courses of IAspire Essentials - Mandatory G - suite Certif

ons:Bachelors degree or equivalent in Information Technology or Business Administration or related. ITIL foundation certification. Required Experience:Seasoned work experience in Managed Services deli

ence required in Engineering function within a medium to large ICT organizationWorking knowledge of ITIL processesAcademic Qualifications and Certifications:Advanced diploma, degree or relevant qualif

est qualification is grade 12, 5 years of relevant experience in Helpdesk Management Certifications ITIL Foundation ITIL Management Professional Memberships in Relevant Industry Level of Engagement &

experience managing the delivery of customer services to contractual obligations and service levelsITIL v3 or v4 certified in Service Design & Service OperationsExperience working with ITSM tools Aut

e ideal candidate will have a National Diploma/Degree in Information Technology or a related field, ITIL Foundation Certification or Practitioner Level Certification, and at least 3 years of experienc

ience using Azure cloud services. Familiarity with service management tools, ticketing systems, and ITIL best practices. Strong analytical and problem - solving abilities, with a focus on root cause a

s to inform product enhancements.What You NeedA relevant tertiary qualification would be beneficial.ITIL, AWS Certified Solutions Architect, MS Certified: Azure Administrator, etc, are beneficial.Rele

rt Specialist with a National Diploma/Degree or relevant technical certification (such as MCSE) and ITIL certification. With 4 years of experience in providing comprehensive support for a range of end

on - site support to end users. Maintain accurate records of technical issues and resolutions using ITIL practices and contribute to improving end - user experience. RequirementsQualification: Nationa

g cloud infrastructure projects, including cloud migrations or hybrid environments.Familiarity with ITIL practices and their application to infrastructure projects.Vendor management experience in proc

g Service Requests, and applyingChange Management where necessary.Good general understanding of the ITIL Framework and ITSM SystemsExcellent knowledge on Microsoft technologies including but not limit

g Service Requests, and applyingChange Management where necessary.Good general understanding of the ITIL Framework and ITSM SystemsExcellent knowledge on Microsoft technologies including but not limit

degree or equivalent qualification in Information Technology or Business or related field.Relevant ITIL certification preferred.Relevant project management certification (for example, PMP) is preferr

pecialist: Experience in knowledge management strategies and promoting knowledge sharing.** Agile & ITIL Pro: Familiarity with Agile methodologies and ITIL4 certification is a plus.** Communication Gu

ing (or demonstrated equivalent work experience)Advantageous certifications:Up to date and relevant ITIL certification (Foundation Level)CCNA EnterpriseCCNP Enterprise and advantageRiverbed Certified

onal: Data Centre Virtualization A+ certifications HP Proliant support certification (advantageous) ITIL certification Powershell and Javascript (advantageous) Automation and orchestration (advantageo

tional qualifications or certifications specific to the Retail and CPG sectors are highly desirable.ITIL Certification: Essential for understanding and implementing IT service management best practice

on: Additional qualifications or certifications specific to the public sector are highly desirable. ITIL Certification: Essential for understanding and implementing IT service management best practice

ional qualifications or certifications specific to the Retail and CPG sectors are highly desirable. ITIL Certification: Essential for understanding and implementing IT service management best practice

ification including MathsCertification or Microsoft Certified Professional CertificationAdvantageousITIL Foundation, Cisco CCNA ITIL Foundation, Cisco CCNA OtherOther information applicable to the opp

ficate/ Matric/ N3A+ & N+MCSEHardware Certifications are advantageous.Mobility Support qualificationITILCustomer support soft skillsOtherOther information applicable to the opportunity:Permanent Posit

ks team, you will be responsible for working on incidents, problems, and changes, alwaysadhering to ITIL principles. You will also be required to support a 24/7 Shift Team out of hours as needed on st

+, N+ (advantageous).Azure Certification (advantageous).Microsoft 0365 Certification (advantageous).ITIL Foundation certification (advantageous).Experience with service level agreements and client dat

Role SummaryThis role is primarily responsible for the delivery of ITIL - aligned operations supporting the Major Incident Management Process. Your primary objective is the restoration of normal servi

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

r you will be responsible for working on complex Incidents, problems and changes always adhering to ITIL principles. The Operations team operative 24/7 - 365 days a year on a rotational 12 - hour shif

field, or equivalent work experience.BSC IT or IT Information Technology qualification.Certified in ITIL.At least 8 years of experience in IT operations and support, with at least 5 years in a managem

uct a project teams ability to reach its goals. The ideal candidate possesses a strong knowledge of ITIL, SDLC, and Agile, excellent problem - solving abilities, and exceptional communication skills.R

nce. Network: - TCPIP, VLAN, Cisco switches and Active Directory and DNS experience. Certifications ITIL Foundation Certification in VMWare and VSphere. Certification in Microsoft Windows and Linux. E

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

) Good exposure in handling large enterprise network Experience in remotely management of incidents ITIL process knowledge Ability to review logs and provide updates Ability to implement Network chang

e that systems are adequately documented, and disaster recovery documentation is available Provides ITIL Service disciplines, covering Incident, Problem and Change Management Administration Ensure an

nal Senior CertificateA+ N+MCSEHardware Certifications is advantageousMobility Support qualificationITILWork EnvironmentWorking within a team onsite at the clientPhysical DemandsRemote SupportAssist w

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

erience of working with vendors and COTS products Experience in Service Management and knowledge of ITIL Experience of implementation projects. Desirable Negotiating hardware upgrade sizing and costs

0 years IT Infrastructure experience, including 3 years infra planning Know - how and experience of ITIL Process Analysis of service infrastructure requirements by working with solution and service ow

e that systems are adequately documented, and disaster recovery documentation is available Provides ITIL Service disciplines, covering Incident, Problem and Change Management Administration Ensure an

large ICT organizationDemonstrated experience of Managed ServicesDemonstrated working knowledge of ITIL processesKnowledge and experience with Cisco CCNP, Catalyst Nexus 7K, Cisco VSS, Cisco Prime) M

iguration Manager (MECM) Desirable Qualifications:Microsoft server certified.SQL Querying/Reporting.ITIL FoundationPlease Note: For this role, you may require access to sensitive financial information

alysts Key CompetenciesTechnicalSecondary School Education Certificate CCNA or equivalent(Preferred)ITIL CertificationKnowledge of IT and Communications / Network peripherals / Products Non - Technica

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

y, and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices, and hold a breadth of knowledge across various technologies and industries.We b

plus relevant diploma or degree, NQF Level 5 / 6Qualifications PreferredPreferably certification in ITIL Service Management and Service Delivery modulesExperience Required5 7 years in a Managed Print

tion within a medium to large ICT organizationDemonstrated experience of Managed ServicesDemonstrated working knowledge of ITIL processesDemonstrated experience working with vendors and/or 3rd parties

y, and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices, and hold a breadth of knowledge across various technologies and industries.We b

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

on skills Strong client focus Strong planning and organisational skills Perform well under pressure ITIL v3 Have a proactive approach Essential Security Protocols Security information monitoring solut

ubleshoot and solve basic networking issues using various tools. N+Sintrex (Monitoring) advantageousITILUp to date and relevant ITIL certification (Foundation Level)CCNA EnterpriseCCNP Enterprise an a

ty and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.We be

Helping to maintain accurate documentation for service desk proceduresSkills Knowledge And ExpertiseITIL Foundation v3 or v4CompTIAMCSA windows 10Microsoft Fundamentals CertificationBenefitsThis is a