Call Centre Agent

Salary: Market related

Location: Midrand

Job type: Fixed Term Contract

Industry: FMCG

Reference Number: RDT.D.CCA.03102023

COMPANY DESCRIPTION:

Our client, a well-established company within the FMCG sector is looking for an experienced Call Centre Agent to join their team on a fixed term contract basis.

JOB DESCRIPTION:

MAIN DUTIES & RESPONSIBILITIES:

• Internal telephonic sales
• Accurate capturing of orders (electronic and telephonic)
• Capitalize on any opportunity to sell the companys products
• Achieve and maintain weekly and monthly sales targets
• Provide product knowledge to customers
• Develop and maintain sound relationships with internal and external customers
• Conduct outbound sales campaigns
• Maintain the Call Center's SLAs
• Ensure adherence to all Company credit and sales policies
• Ensure that all queries are followed up on timeously
• Identifying opportunities that exist with customers and reporting on these opportunities

EDUCATIONAL REQUIREMENTS:

• Grade 12

EXPERIENCE AND SKILLS REQUIRED:

• 1 2 years experience working within a Call Centre environment
• Computer literate (MS Excel, MS Word, MS Outlook) and SAP (beneficial)
• Excellent communication skills (verbal and written)
• Strong interpersonal and negotiation skills
• Strong administrative skills high attention to detail
• Ability to multi-task
• Ability to close sales
• Target driven

POPIA

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• We may contact you when suitable opportunities arise.
• The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.