Tech Officer: Call Desk Consultant

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Date: 25 Jun 2025

Location: Brackenfell, Western Cape, ZA

Company: BCXP

Business unit, Department, Reporting

Buisness Unit: CPS

Department: Field Services

Core Description

Provides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the clients needs

Key Deliverables / Primary Functions

Remotely investigating technical issues for the client and providing resolution.

Following up on all outstanding queries timeously as per the SLA per client.

Redirecting any problems or incidents that may occur to the correct resource.

Identifying and escalating recurring problems and situations to both the management team.

Tracking and routing logged problems and requests.

Updating resolved incidents on the call logging system.

Ensuring the highest level of accuracy and professionalism is maintained when engaging with clients.

Core Functional Skills & Capabilities

ICT Knowledge

Technology Consulting

Problem solving

Communication

Customer Focus

Core Behavioural Competencies

Deciding & Initiating Action

Working with people

Delivering Results & Meeting customer expectations

Applying expertise & Technology

Culture Match

Job Match

Minimum Qualifications

OR NQF 4: Grade 12

Experience

Additional Education -Preferred /Advantage

Minimum 2-years experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

Applicable industry certification will be an advantage

CompTIA A+

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Full-time Client Based Position

Billable

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