Call centre agent

llsAttention to Detail, Persuasion, Working Experience, Computer Literacy, Insurance Industry, Cold Calling, Interpersonal SkillsJob descriptionSenior Sales AgentGetSavvi Health is an exciting, growin

ent including senior/executiveAbility to prioritize in time sensitive environmentAbility to act ethically and with integrity at all timesProactive, assertive, accountable and takes initiative. A 'can

perational support functions are efficiently integrated into the overall customer services strategy.Call Centre Leadership & Performance Management: To ensure that the Operational Support environment

ant tertiary qualification is an advantage.Minimum 1 year as a Debt Collection Agent in an Outbound Call Centre.Worked with targets and deadlines.Analyse accounts and devise a collections strategy to

We are looking for a Collection Agent for our accounts department who will make outbound calls to follow up and collect on missed payments.Role RequirementsThe ideal candidate should have strong objec

de 12/Standard 10/NQF 4 Relevant RE5 qualification advantageousMinimum Experience Minimum 12 months Call Centre and administrative experience Minimum 12 months in the STI environment and client servic

sly, consider your application unsuccessful.RequirementsEducation and Experience:Minimum of 2 years Call Centre experience. You would be selling short or long - term insurance. Matric (Grade 12) Essen

providing information / demonstration on how to create a money transfer on their phonesContact the Call Centre to assist customers who have issues (i.e. OTP)Issue new card if a customer has been bloc

providing information / demonstration on how to create a money transfer on their phonesContact the Call Centre to assist customers who have issues (i.e. OTP)Issue new card if a customer has been bloc

AgentMinimum Qualification Required Grade 12/Standard 10/NQF 4Minimum Experience Minimum 12 months Call Centre and administrative experience Minimum 12 months in the STI environment and client servic

eduction of business risk and manage the escalation of potential complaintsImproving the quality of call center agents calls, emails, data capture and overall performance for the customers experience

ment of the following performance metrics are non - negotiable tbe successful in this role:TelephonyCall Answer Management: compliance with an average of 95% tbe answeredCall Answer Management: 80% of

address customers needs and concerns. Graduate in the finacial sectorPrior customer service and/or call center experience a plusQualificationsMinimum RequirementsMatric/Grade 12Minimum 2 - 4 year of

e etiquette at all times on the floor.To ensure that Quality in the Centre is at high standard i.e. call and data capturing quality. To Quality assess consultants calls as well as cases etc. on a regu

: SandtonPurpose Of The JobThe purpose of this position is to provide / lead training. Also manager call / BO transaction monitoring team who will be responsible for monitoring calls, giving feedback

g)Product knowledge and system navigationCustomer engagement and complianceMonitor live or recorded calls to evaluate agent performance against KPIs and quality benchmarksIdentify performance gaps and

Job DescriptionMaintain and develop internal/client quality standards. Assess support interactions (calls, email, chat messages) based on established quality standards. Accompany evaluations with mean

mers. They maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages. Product Experts ensure that prospective customer calle

dle all cancellation requestsHandle all client queries relating to possible cancellationsEnsure all call backs and follow ups are concluded first thing each morning, every day on all pendingsIf compla

responsible for overseeing the workforce planning team and ensuring optimal staffing levels to meet call center performance targets. This role involves advanced forecasting, strategic planning, and le

that quality and compliance standards are maintained. Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements. Ensuring that the qualit

e that quality and compliance standards are maintained.Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements.Ensuring that the quality

lly and within SLA (where applicable), generally 45 minutes. To answer and attend to incoming phone calls promptly and in a professional manner, displaying empathy and being courteous at all times. To