Call CentreJob search results in: Jobs in Western Cape

s that all Human Resources policies and procedures are observedWorkforce PlanningReviews forecasted call volumes, average handling time and shrinkage to calculate the required headcount figureGenerate

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

are of their presenceEngage clients professionally, using correct business languageManage telephone calls professionally, efficiently and with good communication skillsBuild a rapport, by accurate use

neer that will enable them to take on more complex tasks in the future. This position includes on - call duties which is on rotation with the rest of the team. Our team values work - life balance.As a

to service - level agreements (SLAs).Key ResponsibilitiesAssist Field Agents who contact the Mukuru call centre, Agent Support Line, WhatsApp channels, Zendesk, Xcally, Snapengage, email, or other acc

equivalent Proficiency in English and at least one other national languageRelevant experience in a call centre or customer services environmentExperience in database capturing advantageousExperience

LocationJob by industries The Successful Candidate Will Be Responsible ForFacilitating fundraising calls or appointments for public representatives in order to raise funds for the PartyAdministering

re swift complaint resolution as a teamTelephonic assistance with any problems or complaintsAim 1st call resolutionDealing with extreme and complex complaintsWritten correspondence to clientsClient re

Support Advisor role at Concentrix is a great match if you:Have a minimum of 6 months international Call Centre experience (essential)Passed Grade 12Ability to work shifts aligned to UK business hours

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

o a company that values your expertise. Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

digital, information and communications technologies (not limited to technologies) through systematically analysing and defining business requirements and functional specifications.To develop and desi

es Advisor role at Concentrix is a great match if you:Have a minimum of 12 months International BPO Call Centre experiencePassed Grade 12Ability to work shifts aligned to US business hoursProficient i

e that quality and compliance standards are maintained.Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements.Ensuring that the quality

lio, keeping tracking of query types and frequency thereof Manage escalations from Merchant Service Call Centre, Operations, Sales and the likeRetention and Growth Strategy Monitor Merchant Health and

centre industry.You must have at least 1 - 2 years of Quality Assurance Management experience in a call centre BPO industry. You have experience in managing teams ideally across multiple locations. Y

clients once the new business has been finalised. This includes all incoming service channels e.g. Call, Mail, Fund and Claims centres. We also provide back office maintenance services including data

sly, consider your application unsuccessful.RequirementsEducation and Experience:Minimum of 2 years Call Centre experience. You would be selling short or long - term insurance. Matric (Grade 12) Essen

m as per specificationsPlan the cable runs with the wiremanObtain customer codes before attending a call daily and when on StandbyComplete handoversComplete job cards after every installationProvide f

ted targets. Support Quality Assurance in always strive to service excellence Support the team with call escalations and provide ongoing coaching and development of your team Monitor and drive individ

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

o a company that values your expertise. Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

rations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi - shore, multi - language programs offer safe, secure i

le data driven decisions with a focus on continuous improvement. Experience in managing agents in a Call CentreKnowledgeStrong knowledge of Individual risk products and benefits.CompetenciesCommunicat

d accurate in the right systemsWhat Youll Need To Succeed3 years+ customer services experience in a call centre environmentA genuine passion for delivering unparalleled service and going the extra mil

ng sure customers see the value in what AnyVan offersManage your leads and hitting your targets for calls, conversions, and revenue every week and month.Working with your manager to tweak and improve

s to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.Proactively identify issues and problems before it arises, use effective problem

upport Advisor role at Concentrix is a great match if you:Have a minimum of 12 months International Call Centre experience (essential)Have worked in a Health and Safety or facilities environmentPassed

rations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi - shore, multi - language programs offer safe, secure i

rations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi - shore, multi - language programs offer safe, secure i

ord, none negotiable Must be willing to work night shift, none negotiable Must have 1 year unbroken call centre experience from UK or USA Market1 year Healthcare Industry experience - advantage Famili

es to general contract and transactional inquiries.Experience:Minimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare,

l, MS Outlook) Attention to Detail Analytical Skills Selling Skills Influencing Skills Telephonic / Call skills Conditions of EmploymentClear criminal and credit record Willing to work regular shifts

We are looking for a Collection Agent for our accounts department who will make outbound calls to follow up and collect on missed payments.Role RequirementsThe ideal candidate should have strong objec

Concentrix is a great match if you:Have a minimum of 1 year customer service experience / 6 months call centre (essential)Passed Grade 12Ability to work shifts aligned to UK business hoursProficient

e - sun model, you may be required to work a staggered week; either Sun - Thu or Tue - Sat (no on - call outside the shift hours)Basic Qualifications1+ years of software development, or 1+ years of te

es to general contract and transactional inquiries.Experience:Minimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare,

m)Grade 12 National Certificate / Vocational Qualifications (Ideal Or Preferred)n/a KnowledgeMinimumCall centre processes and proceduresCustomer care and service protocolSkillsCommunications Skills Pr

ses to general contract and transactional inquiries.ExperienceMinimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare,

Job TitleCustomer AdvisorJob DescriptionExperience: Grade 12 (Matric)6 - 12 Months Customer Service Call Centre experience with the below: - Webchat experienceSales experienceTechnical troubleshooting

le data driven decisions with a focus on continuous improvement. Experience in managing agents in a call centre.KnowledgeStrong knowledge of Individual risk products and benefits.CompetenciesCommunica

upport Advisor role at Concentrix is a great match if you:Have a minimum of 12 months international Call Centre experience (essential)Have worked in a Health and Safety or facilities environmentPassed

d regulatory compliance requirementsProvide feedback to sales agents in terms of the quality of the calls assessed against defined evaluation criteria on an as and need basisProvide feedback reports t

ses to general contract and transactional inquiries.ExperienceMinimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare,

omers.Professional Know - how Academic: Grade 12 (Matric) Experience 6 - 12 Months Customer Service Call Centre experience with the below: - Webchat experience Sales experience Technical troubleshooti

)Grade 12 National Certificate / Vocational Qualifications (Ideal Or Preferred)n/a KnowledgeMinimum:Call centre processes and proceduresCustomer care and service protocolsBasic IT knowledgeIdeal:Capit

cycle. Develop and implement strategic plans to target and engage prospective clients through cold calling, networking, and other lead generation activities. Implement strategies for lead generation

y and legal requirements.Job TitleCustomer Service / Sales AdvisorJob DescriptionRole ObjectiveAs a call centre telesales advisor for Tesco Mobile, youll be helping new and existing customers, listeni

perational support functions are efficiently integrated into the overall customer services strategy.Call Centre Leadership & Performance Management: To ensure that the Operational Support environment

ademicGrade 12 (Matric)ExperiencePrevious Customer Service Experience6 - 12 Months Customer Service Call CentreWorking RelationshipsInternalOperations/functional lineExternalCustomerPrimary Responsibi

mance. create and maintain a positive work environment.Requirements Of The RoleExperience of BPO or call centre or similar environmentStrong understanding of TTECs business, core values, and goalsAbil

ving code contributed by engineers outside of our team. You will be required to participate in on - call rotations to resolve ongoing incidents and these will occasionally occur outside of office hour

Job TitleCustomer AdvisorJob DescriptionExperience: Grade 12 (Matric)6 - 12 Months Customer Service Call Centre experience with the below: - Webchat experienceSales experienceTechnical troubleshooting

s a firm believer in the African opportunity and our diverse talent reflects this.What is a Trainee Call Centre Agent?Do you have what it takes to work for a leading financial services company? Then y

to perform on, but not limited to the following key outputs:Servicing all key stakeholders telephonically either via inbound call or outbound call and through other servicing channels as required unti

ing impact in how we develop and deliver software at such a large scale.This position involves on - call responsibilities. This is typically once every 6 weeks. We dont like to be paged unnecessarily

ul in this role?Job Purpose Business Shared Services environment is divided into three divisions, a call centre a front office and an administration division that deals with all other types of communi

nt is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality

will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support

cycle. Develop and implement strategic plans to target and engage prospective clients through cold calling, networking, and other lead generation activities. Implement strategies for lead generation