Junior VoIP Engineer

Handling escalations and support from customers
• Monitoring of system uptime and performance
• Cloud Based and on site PABX installation and configuration
• 1st and 2nd Level support (on site and remote)
• VoIP network maintenance
• Telecoms Access Network management and troubleshooting
• Packet capture and analysis
• Call flow understanding
• Liaising with 3rd party PBX providers
• Interconnection and Data Centre network maintenance
• Server maintenance, monitoring and installation
• Continuous Improvement activity
• Available 24x7x365 for service calls, support and drive the resolution of client issues.
• Analysing system logs and identifying potential issues
• Installing and configuring new hardware and software
• Documenting changes to the client’s network and environment
• Auditing of network infrastructures
• Recommendation of equipment for installations
• Troubleshooting and providing recommendations for resolving technical issues
• Troubleshooting networks, systems, and applications to identify and correct malfunctions and other operational problems
• Maintaining a high degree of first time resolution for all support queries and adhering to all service management principles as directed
• Supporting users in the use of telephony equipment by providing necessary training and advice
• Carrying out pro-active system testing and maintenance of primary client’s sites on an ongoing basis
Requirements:
• Matric
• 1 - 3 years VOIP experience advantageous
• Knowledge of Computer Hardware (A+/N+ level)
• Knowledge of Local and Wide Area Networking
• Relevant IT qualification would be an advantage
• Knowledge of Linux/Centos/RHEL and PHP advantageous
• Understanding of SIP responses and sequence thereof
• Basic understanding of number porting
• Logical thinker with strong IT trouble shooting skills
• Customer service experience
• A valid driver’s license is essential