Introduction
My client is seeking a dynamic and service driven individual to join their team of Managed Services Consultants who shares our passion for delivering value that exceeds customer expectations and will enjoy working and thrive in a fast paced environment. The Telecommunications and IT industry space is ever-changing and a desire for constant learning and out the box thinking is key to success in this role.
MANAGED SERVICES CONSULTANT (Intermediate)
Qualifications / Requirements
Minimum Grade 12 certification or equivalent with Maths &/or Accounting
English as a first language
Tertiary degree or diploma
At least 5 years work experience
Knowledge and experience
Previous experience in customer interactions is essential
Previous experience in the telecom industry will be advantageous
Sound understanding of financial concepts
Proficient in the MS Office suite of applications
ITIL and SDI Qualifications would be advantageous
Personal attributes and skills
Must be a self-motivated worker with a strong internal locus of control
Must be able to work to deadlines - works well under pressure
Professional and well presented
High attention to detail and an ability to multitask
Good inter-personal skills
Highly Compliant with policy, processes and systems
Assertiveness and takes initiative
Good communication, written and verbal
Thick Skinned and not easily intimidated with good interpersonal skills
Service oriented
Enjoys monthly routine and doesn’t get bored easily
Problem Solver
Sound Business Etiquette and Ethic
Coachable team player
Responsibilities
Managed Services representative
MS Excel report production
Plan, execute and manage small projects on site
Manage sub-contractors and project deliverables to ensure compliance
Progress reporting both verbal and written
Use service desk platform to respond to adhoc customer requests
Resolve incidents relating to cell phones; data cards and telephones
Deal directly with the end users to incidents to drive resolution
Maintain customer database and records
Operate vendor and customer ticketing and incident logging systems
Proactive incident avoidance
Remuneration
20 Days annual leave
R200 Mobile phone allowance
R20 000 CTC monthly
Position available in Rivonia
To start ASAP
Please send your CV to: annie@telecoms-academy.co.
