IT Support Technician (Cape Town)

Are you passionate, driven, and ambitious about building a career in Information Technology and Technical Support? At Moving Tactics, we are looking for an IT Support Technician to join our growing Cape Town team. This is an exciting opportunity for someone who is eager to learn, contribute, and build a rewarding career in technical systems and infrastructure. If you thrive in a fast-paced, innovative environment and are motivated by technical excellence and high-quality solutions, wed love to meet you.

Duties & Responsibilities

Installations

• Prepare computers and screens for installers.
• Set up system networking equipment and peripheral devices.
• Conduct Sensmi installations and on-site quality assurance (QA).
• Update screen and computer software as needed.
• Maintain and support new installation hardware

Maintenance

• Provide remote and telephone support to on-site technicians for software application issues.
• Conduct high-level troubleshooting on systems, technology, and topology.
• Support and troubleshoot Sensmi-related installations.
• Enhance OS and hardware development.
• Train other technical staff on newly developed methods.
• Understand installation requirements and assist installers as needed.

Office IT

• Support the Technical Manager in the planning, execution, and deployment of new infrastructure projects.
• Contribute to the effective maintenance, support, and troubleshooting of the organisational IT environment.
• Execute and validate bi-weekly backup operations for core file systems, utilising both hot and cold storage methodologies to ensure data integrity and business continuity.
• Provide essential operational support for the existing IT infrastructure, ensuring optimal performance and reliability.

Key Performance Indicators

• Demonstrate in-depth knowledge of installed systems and undergo periodic technical assessments.
• Maintain cleanliness and organisation at installation sites during and after completion.
• Ensure stock availability for installers in accordance with Moving Tactics stock procedures.
• Provide constructive feedback to improve installation processes.

Additional Responsibilities

• Support other departments where needed.
• Assist the Technical Department in equipment preparation.
• Help maintain a neat and organised office environment.
• Conduct in-house training (CPT) on product lines.
• Assist the Maintenance Department with current and new product lines.

General Requirements

• Maintain professionalism in all interactions.
• Communicate clearly with clients and colleagues.
• Present a professional appearance when representing Moving Tactics.
• Consistently adhere to company processes and procedures.
• Prioritise safety by wearing required PPE and following safety protocols.
• Be available for after-hours and weekend installations/work as/if required.
• Maintain punctuality at all times.
• Reporting to Line manager

Qualifications

Desired Experience & Qualifications

• CompTIA A+: Preferred
• CompTIA N+: Preferred
• Valid Drivers License
• Other: Certifications in Microsoft Desktop Support (MCA) or basic Cloud fundamentals (Preferred).

Experience

• 12 Years of Practical Experience: Specifically in a technical support, desktop support, or field technician role.
• Hardware Handling: Proven experience in assembling, configuring, and troubleshooting PCs, screens, and peripheral devices.
• Network Setup: Basic experience setting up routers, switches, and cabling.

Package & Remuneration

Salary: R15 000

Company Benefits

• Allan Gray Retitement Annuity
• Hollards Life Cover
• Study Leave and Skills Development opportunities
• Social and Corporate functions and team building activities
• Health and Wellness incentives
• Years of Service benefits
• Annual birthday leave

Interested?

If you are ready to take the next step in your career and join a passionate, innovative team, wed love to hear from you!

Excited about this opportunity? If you believe this is the perfect fit for you, please share your CV with us at careers@movingtactics.co.za. Make sure to include IT Support Technician in the subject line.