Overview
ROLE SUMMARY
A vacancy exists for a Pharmacy Manager for a Private Hospital based in Kimberley, Northern Cape, reporting to the Hospital General Manager. The successful candidate will be responsible for managing and co- coordinating the Pharmacy services within the hospital environment to achieve hospital and company strategic objectives. To effectively manage the Private Hospital pharmacy in order to optimise customer service experience
KEY WORK OUTPUT AND ACCOUNTABILITIES Effective medication risk management
- Report 100% of medication incidents, complete root cause analysis for every incident, develop and implement remedial
actions as appropriate
- Complete trends analysis with relevant actions quarterly together with Admin Manager.
- Report 100% of stock alerts relating to ethical stock not available for patient use, complete a root cause analysis,
develop and implement remedial action and complete a trends analysis quarterly
- Review pharmacy medication process, identify improvement opportunities and implement actions as well as best operating practice related to medication risk management
- Develop an implementation plan for published pharmacy procedures, identify compliance gaps and implement
corrective actions from QMS reviews
Effective customer satisfaction management
- Manage the agreed ethical product issuing and replenishment process to achieve customer service levels to wards and theatre
- Participate in company pharmacy customer satisfaction survey annually, identify gaps and implement remedial action
Effective people management
- Recruit, retain, motivate and develop staff according to the company’s policies and practices
Effective asset management
- Review daily stock cover template to ensure adequate coverage according to target, inform doctors, theatres and wards of alternative products available in supplier out of stock situations
- Review daily negative stock report and action corrections in order to achieve and manage target
- Review dead stock report and reduce dead stock according to target
- Participate in cycle counts and stock takes, and ensure they are in line with governance, investigate variances and implement corrective actions where necessary
- Effective product management
- Participate in the active management of cost of sales of pharmaceuticals in line with revenue and budget
- Ensure stock is ordered from preferred suppliers according to procurement agreements
SKILLS PROFILE
REQUIREMENTS
- B.Pharm
- Relevant clinical knowledge and experience to the critical outputs
- Current registration with South African Pharmacy Council
- Understanding of pharmacy and related healthcare industry, legislation, regulation and challenges
- Knowledge of pharmaceutical legislation
- Pharmaceutical product knowledge
- Computer proficiency (MS office)
- Experience the management of a Hospital Pharmacy
- Dispensing knowledge
- Knowledge of dispensing systems and ordering systems
COMPETENCIES
- Problem-solving, analysis and judgement
- Attention to detail
- Resilience
- Motivating and developing people
- Engaging diversity
- Verbal & written communication skills
- Influencing skills
- Building relationships
- Customer responsiveness
- Organisational awareness
- Excellence orientation
- Ethical behavior
- Action orientation
- Writing and reporting
- Coping with pressure and setbacks
- Following instructions and procedures
