- Achievement of cost centre financial targets and Key Performance Indicators
- Resolve internal customer queries
- Effective control of cost centre expenses and WIP
- Ensure effective communication between team and management
- Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
- Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
- Ensure outputs of service audits are achieved
- Apply Barloworld Equipment leadership philosophy
- Achievement of a team environment that enables maximum productivity and profitability (performance management of team)
- Competency development of team one our training
- On the job supervision safety of team
- Reporting of team key performance indicators and prospects
- Take ownership and manage all 2.6.1 appointment responsibilities.
- Management of field service vehicles in area of responsibilities.
- Ensure CC/SOR compliance.
- Sound knowledge of Welding.
- Grade12
- Minimum of 6 years experience as mechanic general; trade test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) post apprenticeship or learn ship experience.
- Minimum off 4 years field service mechanic experience with substantial troubleshooting exposure.
- Experienced trouble shooting and problem-solving skills on earthmoving equipment machines.
- Well imbedded machine specific technical knowledge and skills.
- Sound interpersonal and communication skills.
- Good technical report writing skills.
- Basic business and financial understanding.
- Computer literate and good business writing knowledge.
- Good and experiences on Caterpillar machine and product knowledge.
