Amazon is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service to join us in a seasonal/short term position as a Customer Service Associate.
- Ability to empathize with and prioritize customer needs;
- Uphold company values and respect every customer;
- Exude patience and ownership with each customer;
- Ability to resolve conflicts and set appropriate expectations with customers;
- Ability to determine customer needs and provide appropriate solutions.
Communication Skills:
- Ability to communicate clearly and concisely with both external customers and coworkers;
- Ability to document customer account activities thoroughly and concisely;
- Comprehension skills- ability to clearly understand and respond appropriately to the issues that customers present;
- Composition skills- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues.
Problem Solving Skills:
- Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome;
- Ability to make appropriate decisions on behalf of the customer quickly and effectively
- Desire to continually learn
- Solution orientated and self-motivated
- Ability to effectively prioritize work time to ensure efficiency
Computer Skills:
- Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools;
- Fluency in Windows Operating Systems and Microsoft Outlook.
BASIC QUALIFICATIONS- Successfully completed NQF Level 4 Qualification (Matric/Grade 12/Standard 10)
