Customer serviceJob search results in: Finance jobs in Gauteng

What will you do?A position of Customer Insights Specialist exists in the Santam Experience team the position could be based in either Sandton or Tygervalley.The purpose of the Customer Insights Speci

he solution delivery environment. Understand the basic principles of project management. Understand Customer centricity. Display an Agile Mindset. Display a working knowledge of Lean principles. Be ab

e Quality Assurance Consultant is responsible for Assessing and evaluating the interactions between customer service agents and Santam clients, provide coaching to consultants, escalate urgently to ma

and settlement of personal claimsProcess personal claims - Cost - control Efficiency - ProductivityCustomer ServiceRegister personal claims in adherence with SLA.Arrange assessment in adherence with

jectives and its long - term viability.RequirementsRequirements2 years experience in a sales and/or customer service role2 years experience in the insurance and/or financial services industry renderin

al partners (Mastercard, Visa, banks, etc), suppliers, and other partners, plus internal teams like Customer Support and Tech.You will participate in the new client rollout phase to ensure a seamless

advisor?The role of a financial advisor is one that demands utmost professionalism, integrity and a customer - centric approach. An accredited financial advisor commands the respect and trust of those

development | Stakeholder Management: Actively engage internal and external stakeholders to ensure customer satisfaction | Business Performance: Ensure own and team performance against business, effi

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

ility for those respective functions.To drive awareness, preference, usage and loyalty to Absa with customer centric integrated marketing programs and initiatives.To drive the strategic alignment of t

ears related experience.Minimum Experience We require no work experience for this role, however any customer services orientated work experience is advantageous.Essential Requirements And Skills Fluen

lar reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Through honesty, trust and respect provide authoritative, expertise and advice to c

sages, leader story telling / narrative etc.) aligned to the communications plan across the estate (customers & employee orientated communications)Lead the activation of all communication processe

wn efforts.Role Description Key /Performance AreasFinancial Advice Provides advice in line with the customer value proposition & compliance framework. Works in specific allocated markets. Works wi

mited ToFINANCE Control and manage costs in line with the Business Unit and bank budget expectationsCUSTOMER EXCELLENCE Develop and maintain productive and collaborative relationships with key stakeho

illsExcellent interpersonal and communication skills (verbal and written)Able to work flexible hoursCustomer focusDeadline and results oriented Team workSound knowledge and/or understanding of TIA, Ab

rting trends and solutions pertaining to processes, operational or technical challenges that impact customer service in an effort to improve service delivery.General relationship building internal and

nding of technical expertise, and remain up to date with relevant market knowledge. Accountability: Customer Service Ensure high quality communication to internal and external clients, both verbal and

optimise service offering and minimize risk.Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.Analyse and understand the business requirement

business objectives and its long - term viability.Requirements2 years experience in a sales and/or customer service role2 years experience in the insurance and/or financial services industry renderin

rformancePosition RB Credit as a key service provider to the relevant business units serving as its customer.Implement performance controls to proactively measure achievement against strategic targets

r in order to reach organizational goals.Technical Competencies Action Planning Presentation skills Customer Services Policy and Procedures Computer Skills Writing Skills Presentation creation and ski

plesAzure cloudAuzure API ManagementWorking with monitoring toolsFirebaseDuties and ResponsibilitiesCUSTOMER CENTRICITYService excellenceLevels & quality of service delivery as experienced by inte

learning experiences, enabling integrated and aligned Human Capital service offering to the businessCUSTOMER CENTRICITYCustomer Service Build partnerships with business along with Human Capital Busine

ion Flexibility and adaptability Communicates effectively Plans and aligns Action oriented Treating customers fairlyPlease note: Your application will not be deemed complete without all required docum

es team is a key differentiator for Mastercard, providing the cutting - edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is respon

wn efforts.Role Description Key /Performance AreasFinancial Advice Provides advice in line with the customer value proposition & compliance framework. Works in specific allocated markets. Works wi

olve a variety of issues. This person will possess an awareness of larger department strategies and customer needs.Aon is in the business of better decisionsAt Aon, we shape decisions for the better t

Identify new business opportunitiesEssential Requirements Must be highly proficient in dealing with customers at all levels Excellent administrative skills Great performance track record Ability to pl

Position: Customer Success Consultant (Fintech Industry)Location: Gauteng/BedfordviewSalary: R15 000 - R20 000 (Depending on experience)Benefits: Medical Aid & Provident FundAbout Our ClientOur cl

t is to protect what they own, their loved ones or their greater ambitions and life plans. We bring customer - focused innovation and service excellence to the financial services industry. Were an und

lity Ability to multi - task and cope with pressure Attention to detail Able to work flexible hours Customer focus Active listening skills Team player Excellent attendance record Follow up (must be ab

ntred design process. Consider user feedback from user testing results in order to deliver the best customer experience. Accountable for time management within each project to ensure agreed deadlines

siness OperationsAdhere to internal SLAs to ensure operational efficiency and achievement of agreed customer service standardsExpense controlManage all expenses within budget. Continuously work to red

adviser?The role of a financial adviser is one that demands utmost professionalism, integrity and a customer - centric approach. An accredited financial adviser commands the respect and trust of those

done correctly. Once the client has been successfully on - boarded, you will work together with the Customer Success team to ensure that the clients needs are met. Beyond managing the sales process, y

Accounting; Excellent interpersonal and teamwork skills; Structured and detail oriented; Excellent customer service and communication skills; Ability to prioritise work and meet strict deadlines; Goo

sales calls in accordance with predetermined schedules, campaigns and targets. Telephonically guide customers through the product offering, pricing, terms and conditions. Provide accurate and efficien

business objectives and its long - term viability.Requirements2 years experience in a sales and/or customer service role2 years experience in the insurance and/or financial services industry renderin

Having difficult conversations and being assertive.Coaching of othersCompetenciesStrategicInnovationCustomer FirstLeading with influenceCollaboration (Relating)Decision MakingExecutionPersonal Mastery

ring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, compliance and governance requir

review to confirm compliance with conditions of sanction and legal requirements before pay - out to customers. Processing court orders and regulatory directives to ensure compliance and mitigation of

criptionJob PurposePerform service requests (new business and/or after sales service) received from customers for and on behalf of Commercial DFA Agents and/or Tied Agents by processing transactions w

field is a plus.Experience7+ years experience in a field sales role, selling, and servicing retail customers.Demonstrated expertise in independently planning, managing, and executing sales strategies

ding regulators, suppliers, clients, service providers, business partners and other Absa entities | Customer service and retention action: Make use of the Financial Needs Analysis tool (standardized f

REQ # 126428Talent Acquistion Consultant - Lebohang MonateRole: Customer Data Hub Support DeskLocation - SandtonClosing Date - PipelineAbout The RoleWe are looking for a strong detail - oriented indiv

ility for those respective functions.To drive awareness, preference, usage and loyalty to Absa with customer centric integrated marketing programs and initiatives.To drive the strategic alignment of t

cesses and systems Working knowledge of the Exchange Control legislation and FinSurv reporting rulesCustomer care and service protocolIdealUnderstanding of business services banking products.Working k

advisor?The role of a financial advisor is one that demands utmost professionalism, integrity and a customer - centric approach. An accredited financial advisor commands the respect and trust of those

lented Chatbot Developer who is passionate about developing and optimizing applications to automate customer communication and self - service, working on projects together with a highly skilled team o

o the relevant claims back office area.CompetenciesCritical objectives and responsibilitiesStrategicCustomerCollaborationLeading with InfluenceInnovationPersonal MasteryExecutingExecute on the full ro

n the reconciliation area, all to enable the Reconciliation team to deliver efficient and effective customer service.ExperienceMinimum: 2 - 3 years experience in Financial Services, with exposure toBa

ic business objectives.Job DescriptionSales Target : Proactively make self - initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek t

advisor?The role of a financial advisor is one that demands utmost professionalism, integrity and a customer - centric approach. An accredited financial advisor commands the respect and trust of those

th multidisciplinary and multinational teams. - Good planning and organisation skills. - Consistent customer focus, both internal and external. - Ability to work under pressure and meet tight deadline

Years experience in a sales and client retention environment Understanding of the insurance industryCustomer/ client service experience Knowledge And SkillsKnowledge of MMH productsKnowledge of Compet

sed client experience to all Wholesale banking and Retail banking clients. You will also respond to customer enquiries and provide an in - depth solution based support. This role includes various aspe

ls.Create digital and analogue content for well conceptualized client journeys and a value - adding customer experience. This includes editorial formats like videos, infographics, blogs, pitch present

, we are one of Africa's largest remittances - led FinTech companies. Our remittance service offers customers the opportunity to send money to their relatives or friends. Additionally, we offer critic

ity / security domains)Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business riskManage the maintenance & optimization of applications